Job Details

Telecommunications Analyst IV

Rutgers University
New Brunswick, New Jersey, United States
Rutgers, The State University of New Jersey, is seeking a Telecommunications Analyst IV for the Office of Information Technology (OIT). Under supervision of the Manager of Network Architecture & Applications, the successful candidate will join a team responsible for overall management and support of the University network, RUNet, and its associated network equipment and backend systems. This position defines and develops network infrastructure, configurations, and implementation plans in a multivendor, multiprotocol environment. The Telecommunications Analyst supports applications and services directly supporting network functions including DHCP and DNS. This position serves as a senior member of technical staff, works with departments throughout the university, interfaces with department IT resources to scope and fulfill requests, produces and maintains documentation for the network access control system, and instructs other staff on the operational support of service delivery and network services. Among the key duties of this position are the following: Defines and develops network infrastructure, including topologies and device configurations. Supports the network and its customers by handling incident tickets and escalations. Supports network services including DHCP and DNS by handling complex requests with incident tickets and change orders. Troubleshoots complex network problems and acts as a liaison to other engineers responsible for related systems and services. Prepares and maintains documentation of the network services for both end users and internal department support. Evaluates network device software and features prior to promotion to production. Makes support decisions based on existing policy and guidelines and recommends changes to or creation of new guidelines. Opens vendor support cases with vendors when appropriate for support escalations but will consult with senior technical staff before implementing new system configuration. Supports Infoblox appliances implementing DNS and DHCP. Understands and adheres to Rutgers compliance standards as they appear in RBHS' Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy. Keeps abreast of all pertinent federal, state and Rutgers' regulations, laws, and policies as they presently exist and as they change or are modified.

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