Job Details

Telecommunication Operator I C1/Telecommunication Operator I/cert C1C

City of Albuquerque, NM
Albuquerque, New Mexico, United States
Position Summary Answer incoming emergency and non-emergency calls using a multi-line phone system; screen, evaluate, provide assistance, coordinate and disseminate critical information via specialized computer and communication systems, and/or refer calls to the appropriate person/department; perform multiple activities simultaneously by responding to communications and events while maintaining precision, accuracy and swift response times; work in a team setting while receiving training and coaching from various sources; complete NCIC checks and perform other technical tasks related to the assigned area of responsibility. This is a safety sensitive position subject to random drug/alcohol testing. Telecommunication Operator I C1 (Non-Certified 911 Operator) $22.30 - $23.43 Hourly Telecommunication Operator I C1C (Certified 911 Operator) Possess a valid New Mexico Department of Public Safety Telecommunicator Certification $24.30 - $25.43 Hourly Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job. Minimum Education, Experience And Additional Requirements Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis. High school diploma or GED, plus a combination of two (2) years of data entry, multi-line phone or customer service experience. Processing public service calls in a law enforcement, open space or fire agency is preferred. ADDITIONAL REQUIREMENTS: Due to the closure of state and county agencies and educational institutions, the APD Emergency Communications Center will be temporarily conducting a typing test as the first step of the interview process. Must possess a valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of forty (40) net WPM. The typing test must have occurred within the last 12 months. Local typing tests may be taken Monday - Friday 8am to 3:30pm at the following locations: NM Workforce Connection, 501 Mountain Rd NE, Albuquerque, NM 87102 OR Sandoval Workforce Connection, 301 Rail Runner Ave, Bernalillo, NM 87004. Must pass Drug Test, Hearing Test, Criminal Records check, and Background check. Must pass CritiCall computer-based assessment. Must be able to work holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice. Possession of National Incident Management System (NIMS) Certification preferred. Possession of National Crime Information Center (NCIC) Certification within six (6) months from date of hire. One (1) year probationary period is required for this position. For Telecommunication Operator I C1 (Non-Certified): Possession of a New Mexico Department of Public Safety Telecommunicator Certification within one (1) year from date of hire. For Telecommunication Operator I C1C (Certified): Possession of a New Mexico Department of Public Safety Telecommunicator Certification. Please click here for more information before applying. Preferred Knowledge Rules and regulations governing the operation of communications radio transmittal and receiving system Emergency communications procedures and rules Principles and procedures used in operating 9-1-1 systems Principles and procedures of records keeping General law enforcement codes, practices and methods Effective decision making/problem solving based on a limited amount of information in crisis or emergency situations Basic computer systems and modern office equipment Methods and techniques used to search computer databases and obtain information Basic radio broadcasting and communications procedures and rules Pertinent Federal, State and local laws, codes and safety regulations City geography Preferred Skills & Abilities Draw reasonable conclusions from information that may be conveyed by citizens in a disjointed manner Operate emergency communication systems Work under pressure, exercise good judgment and make sound decisions in emergency situations Effectively communicate with and elicit information from citizens in traumatic or crisis situations Perform multiple tasks simultaneously Maintain an accurate typing speed of forty (40) WPM Operate a computer terminal, teletype and other office equipment Read a City map Communicate clearly and concisely, both orally and in writing Perform the essential functions of the job with or without reasonable accommodation Maintain security and confidentiality of information Establish and maintain cooperative working relationships with those contacted in the course of work Maintain records, files and logs Interpret and explain city policies and procedures Respond to requests and inquiries from the general public Maintain mental capacity and alertness, which allows for effective interaction and communication with others Maintain physical condition appropriate to the performance of assigned duties and responsibilities Maintain effective audio/visual discrimination and perception to the degree necessary for successful performance of assigned duties Memorize, retain and accurately recall information and codes Maintain emotional control and work effectively during crisis situations or extremely stressful conditions

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