System/Network Infrastructure Engineer at Scott AFB Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage of Travel Required: Up to 25% Type of Travel: Local CACI is looking for a Systems/Network Infrastructure Engineer, Unified Comms to support our customer, U.S. Transportation Command (USTRANSCOM), at Scott AFB Illinois. This position is contingent upon award of the USTRANSCOM Command, Control, Communication & Cyber Systems Managed Information Technology Services (MITS), Enterprise support Managed services. What You'll Get to Do: The Systems/Network Infrastructure Engineer, Unified Comms will be responsible for maintaining, analyzing, troubleshooting, repairing and supporting all networked Audio Visual (AV), Voice and Video over IP (VVoIP), Voice over IP (VoIP) and Video Teleconferencing (VTC) services to include hardware, software, network, and scheduling components necessary to deliver real-time voice and video communications. Configure devices in accordance with security policies. Monitor capacity and utilization. Provide trending and capacity planning services to analyze and plan for efficient utilization and management of the networked services. Troubleshoot and correct all detected or reported network faults or outages. Program switching fabric to enable control panel functionality IAW current architectures. Manage an enterprise VVoIP and VTC dial-plan. Provide AV programming and engineering. Perform local touch labor installing, removing, or replacing VoIP and Voice over Secure IP (VoSIP) end user devices. Troubleshoot end user devices to determine reason for outage and return to service. Perform account management functions. Ensure that trouble ticket items are investigated and resolved and that necessary equipment repairs are performed and documented. Work with vendors, clients, carriers and technical staff on unified capabilities implementation, optimization and ongoing management. Other duties as assigned. Provide assistance via remote access, phone, or in person. Candidates need excellent problem-solving and customer service skills, as well as extensive experience with network hardware, software applications, operating systems and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of resources. More About the Role: The successful candidate must be able to communicate clearly and succinctly both written and orally, have strong leadership skills, and present products and ideas in a business-like manner. The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts. The candidate must be experienced in interfacing with both client managers and system users. Provide infrastructure engineering designs, builds, and escalated support to services and products. Support network engineering activities that span across multiple disciplines and platforms. Perform engineering functions found in the service design domain and provide escalated support to incident management. Support engineering efforts to design, build, test, integrate, transition, implement, document, and train when transitioned to IT Operations Management. Analyzing and making recommendations for hardware and software standardization. Additionally, the Systems/Network Infrastructure Engineer, Unified Comms will provide remote support and/or travel to customer sites as required. You'll Bring These Qualifications: Currently hold an adjudicated Top Secret/SCI Clearance and be able to maintain BA/BS + 5 years recent specialized or AA/AS + 9 years recent specialized or a major cert + 9 years recent specialized or 13 years of recent specialized experience Cisco Certified Network Associate - Collaboration (CCNA-Collaboration) CompTIA Security + (IAT Level II or greater) Experience working with and supporting Cisco Routers and Switches in a complex enterprise environment Expert experience with Cisco Unified Communications Manager These Qualifications Would be Nice to Have: ITIL v3 - Foundation Automation using Microsoft PowerShell, VBScript, or batch files Adaptable to changing circumstances and operational needs Understanding of Department of Defense Military standards Experience with DoD IT security requirements Cisco Certified Network Professional (CCNP) This position is contingent upon contract award TRANSCOM What We Can Offer You: We've been named a Best Place to Work by the Washington Post. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive benefits and learning and development opportunities. We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities. For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success. Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities. As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.