Job Details

Sr. Telecommunications Analyst - Telecommute

Advertiser
UnitedHealth Group
Location
San Jose, California, United States
Rate
-

Careers at Solutran, part of the Optum and UnitedHealth Group family of businesses. We create direct spending solutions driven by our extensive financial tech experience to help those we serve be healthier, happier and more productive. Our platform helps members manage their health plans, supplemental benefits and rewards all in one place. You'll have the opportunity to make it easier for consumers to manage their own health by making healthier products more affordable and their purchases streamlined. If you are a driven individual that thrives in fast-paced environments, values diversity and wants meaningful work that impacts the lives of many, then this is the team for you. Being part of an organization that makes healthier living easier for others leads to your life's best work.(sm)

Our industry-leading S3 payments platform supports some of the largest benefits and rewards programs in the world by offering value to consumers and directing the spending of funds to approved health-enhancing products and services instantly at more than 35,000+ point of sale locations. This advanced technology has led to Solutran's rapid ascent to market leadership in healthcare benefits and has broader applicability across numerous other industries.

Working within a FinTech powerhouse, Solutran team members enjoy a culture of performance and collaboration, along with the resources and technology tools of a Fortune 5 company that comes with being a part of the UnitedHealth Group family of businesses. Our teams work in close partnership with the largest and most powerful companies in America including Aetna, Anthem, CVS, General Mills, Kroger, UnitedHealthcare, Walmart, Walgreens and more.

You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Synthesize results and enhancement recommendations for continual improvement
  • Analyze the business/user requirements and translate them into IVR requirements
  • Develop reports and dashboards for IVR performance and key metrics
  • Document and implement IVR call flows
  • Develop requirements and technical specifications for enhancements and new configurations
  • Identify and document new reporting needs
  • Collaborate with development teams to create web service calls and custom applications
  • Attend sprint planning sessions and daily stand up
  • Attend and lead requirement gathering sessions
  • Design and execute comprehensive IVR test plans
  • Configure and deploy CYARA for testing and monitoring
  • Validate data elements are captured and recorded
  • Other duties as assigned

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Experience with Agile Methodologies and SQL/Oracle
  • 2+ years of experience designing and testing IVR Call Flows, or equivalent combination of education and experience

Preferred Qualifications:

  • Bachelor's degree (BA or BS)
  • 1+ years of experience in Healthcare or Financial Industries
  • 1+ years of experience with CYARA and JSON
  • 1+ years of experience with IVR technologies (Avaya, Cisco, Genesys, etc.)
  • Ability to conceptualize, research, and evaluate new ideas objectively from a market and financial standpoint
  • Ability to grasp technical processes quickly

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at:


Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $66,100 to $118,300. The salary range for Connecticut / Nevada residents is $72,800 to $129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Send application

Mail this job to me so I can apply later

Apply With CV

You are not logged in. If you have an account, log in to your account. If you do not have an account, why not sign up? It only takes a minute!

latest videos

Upcoming Events