AI/ML - Sr Manager, AI/ML Developer Experience Customer Success
Santa Clara Valley (Cupertino),California,United States
Machine Learning and AI
+ 10+ years in a role leading cross-functional teams in technical product development (e.g. Product Management or Engineering Management).
+ Proven track record of delivering large-scale engineering products or platforms involving machine learning, data processing, and data analytics tools at Internet scale, including experience with ML training (e.g. train/test, evaluation, measurement), data processing pipelines, large-scale and high-throughput backend services, and/or user-facing applications that use those services and deliver measurable business or product value.
+ Ability to engage with business stakeholders, translate needs into technical roadmaps, and deliver and effectively communicate and partner with executive stakeholders.
+ Experience building, motivating, and managing high-performing teams of product and technical program managers.
+ Passionate about delivering the best user experience to internal users by actively surveying user needs and translating requirements into a feature roadmap
+ Ability to use data and metrics to back up assumptions, make recommendations, and drive actions
+ Ability to clearly articulate product vision, and influence (and pivot) engineering direction based on that vision.
+ Self-motivated, independent, and proactive; demonstrated creative and critical thinking capabilities; can quickly (real-time) triage, prioritize, and lead cross-functional teams under pressure
+ Effective and clear communication and presentation skills, written and verbal
+ Innate drive to improve how things work, with a track record of driving improvements for team quality, performance, agility, or effectiveness
• Manage teams responsible for driving engagements, projects, and schedules for the AI/ML Developer Experience teams including machine learning platforms, analytics and telemetry, client to server communications, and continuous integration of Open Source technologies • Collaborate with engineering, product, and executive leadership across Apple to drive execution of multiple strategic priorities - including cost-management, efficiency improvements, and recruiting. • Keep teams focused on the right priorities to meet aggressive deadlines; clearly communicate project progress to leads and executive team • Own your program metrics; Define KPIs, analyze stakeholders' experiences, drive improvements and execution of your programs. • Lead a group of program and product managers. Manage career development, encourage education and training, and scale the team with top industry talent
**Education & Experience**
BS/MS/Ph. D. EE/CS/CE or equivalent
+ • M.S. or Ph.D. degree with a focus in computer science, machine learning, data mining, or statistics
+ • Strong technical program experience in large-scale systems, Linux/server operating systems, databases, cloud computing, big data, networking, and bonus points for past programming experience.
+ • Prior engineering experience in machine learning, data science/engineering, internet services (e.g. HTTP services) at an internet-scale
+ • Experience using OKRs to drive product outcomes
+ • Past Director level or above management experience at a top technology company
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