Job Details

Senior Infrastructure Engineer

Birmingham, United Kingdom
Role Introduction

The Senior Infrastructure Engineer will work as part of an operational team that design, delivers and supports specific platforms and technologies, both in the cloud and on premise, as part of the wide range of Infrastructure, Security, M&A and roadmap projects to support the business needs and growth initiatives, ensuring all systems and related applications and infrastructure are supported and maintained to industry best practice and agreed standards.

The Senior Infrastructure Engineer will also work closely with the IT Infrastructure Manager and IT Project Manager in defining the roadmap and contributing to overall technical governance, technical excellence, and continual service improvement.

This role is suitable for a highly motivated, technically minded individual with excellent communication and collaboration skills. As a senior member of the IT Team, you will need to be able to take on a new project from initial request to final handover to support; mapping out the high-level steps and providing a list of deliverables with a budget in mind; running a squad of technicians to deliver the project; and writing supporting documentation ready for handover to the support team.

What You Will Do
  • Systems maintenance and management - Ensuring all systems and hardware under Group IT support are being maintained in line with thresholds regularly, such as Windows updates, system restarts, HA failovers and general housekeeping.
  • System stability, availability improvements and housekeeping - Responsible for ensuring system are running stable and responsibly and formulate recommendations for improvements to the current systems and solutions to improve service availability. E.g., building scripts to automate processes, reducing resource threshold where underused, altering Nagios to allow superior detection of issues.
  • Implementing solutions as part of our Roadmap delivery team, including designing, documenting, building, and supporting platforms to fulfil the business needs. This will also mean managing other team resources as part of that project delivery and regular reporting on progress, as well as handover of systems and processes to the wider IT team to support in a phased and consistent manner. Create supporting documentation to be wrapped around new systems in line with declared support criteria.
  • Attend relevant customer specific meetings as and where required. Examples may include presenting changes to the change advisory board, providing technical feedback as part of a formal problem review and progress updates during project review meetings.
  • Where required, provide technical support, and take ownership of technical investigations into complex problems, continuing to work on them until a resolution or workaround can be implemented. Provide technical input and governance to the problem and update stakeholders at regular intervals as the technical investigation continues.
  • As an effective and highly capable team member, you will self-manage your workload and proactively pickup requests and other work through the ITSM tool, including escalations for the 1st and 2nd line functions. You will also need to be able to mentor and develop other engineers in the wider technical support teams.
  • Ensure compliance to relevant compliance standards (i.e., ISO 27001, 9001) and security standards (i.e., CIS, STIG) to help ensure we control, report and adequately measure and handle risks the business faces.
What You Will Have
  • Capability to problem solve; undertaking or designing tests to eliminate possible issues and working quickly and efficiently towards a solution, sometimes facing technologies for the 1st time, taking a pride in a job well done and becoming a "safe-pair-of-hands" for our business.
  • A friendly, engaging and professional demeanour with excellent communication skills, both verbal and written, being able to operate at all levels and articulate messages to a variety of different audiences. Understand people and cultural differences to build good relationships with colleagues.
  • Capability to project manage in an informal capacity; able to apply appropriate project methodology to plan, execute and report on work in a structured way. This could be on a whole range of internal technical projects and platform rollouts. And may involve presenting concepts and ideas in authoritative and clear manner to business stakeholders at all levels, including the exec board.
  • Keen willingness to work with and mentor others in the team and wider department on technologies, together with supporting the IT Technical team on other tasks as required to support the business needs and initiatives.
  • Understanding of Incident, Problem and Change Management within the ITIL framework.
  • Self-motivated ability to work within an SLA driven environment and to consistently meet personal and team targets, managing multiple tasks simultaneously in a busy service desk environment
  • Strong understanding of both Azure and M365 cloud services as well as on-premises Windows Server infrastructure, coupled with a general understanding of traditional hosted technologies and approach.
  • Capability to author and update infrastructure, support and procedural documentation.
  • Strong consultancy skills with the capacity to be an excellent motivator in order to meet deadlines and handle change.
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