Senior Infrastructure Engineer

Senior Infrastructure Engineer // Permanent // North West Based // Salary between £45-55,000 DOE // Hybrid working

The main purpose of the role, based in Northwich or occasional travel to remote sites is to install and maintain all ICT Infrastructure related technologies within the C Asset Management, also providing 3rd/4th line support functions to the Service Desk and Desktop Support Teams.

Duties of the role incude:

• Reporting to the IT Systems Manager, you will:
• Architect, supervise and participate in the implementation of technologies and platforms supporting a complex corporate data and voice infrastructure.
• Ensure high availability of enterprise voice and data platforms that support internal employee business functions and external customer contact.
• Troubleshoot and remediate 4th level issues impacting the operation of the corporate voice and data infrastructure.
• Serve as one of the primary points of contact for telecommunication carriers and service providers and coordinate circuit design, provisioning, installation and troubleshooting.
• Assist with planning and implementing systems and network integrations following M&A activity.
• Document the design, operation and troubleshooting of technology platforms and procedures.
• On-Call Rota support

Technical skills:

• Must have a practical level of experience implementing and administrating network and security solutions that utilise TCPIP-based services:- DNS, DHCP, HTTP, FTP, SSH, SMTP etc.
• Experience should include ITIL based incident and service request processes.
• Windows Servers 2008/2012/2016/2019
• Exchange Servers 2016/365
• Active Directory.
• Azure /Exchange Online

• To be considered, candidates must demonstrate:

• A positive customer focused attitude.
• Engages with the user to resolve Incidents within published processes and SLAs.
• Service excellence as a core value.
• Working to and improve response times of SLAs.
• Visible and approachable on-site support of user population.
• Working within & identifying improvements to departmental processes and procedures.
• Strong software and hardware troubleshooting knowledge of Servers, Network devices, PCs, laptops, Citrix, printers, mobile devices & telecoms/voice.
• Takes ownership of workload.
• Escalation of issues as appropriate.
• Ability to communicate in business language with all company personnel at all levels.

For more information, or to apply, please contact Megan Hughes on //