Job Details

Production / Technical Support Analyst, Core Technology Infrastructure

Bank Of America
Plano, Texas, United States
Job Description:

Position Summary

A production support specialist has to co-ordinate effectively with all the support groups and sub-systems to ensure prompt evaluation of a situation, and efficient resolution in a production Hadoop environment. This Role is more specific to Hadoop production platform Monitoring through the cloudera and some external tools and take action based on the alerts. Production support specialist must perform initial triage, identify immediate solution and permanent fix based on the root cause analysis. Must have experience dealing with complex inquiries raised by customers in a large, multi-tenant, Hadoop environment. Should have efficient communication skills to deliver the details to tenants and drive the triage sessions.

Primary Skill
  • Hadoop

Secondary Skill
  • Abstract Reasoning

Required Skills
  • Understand, monitor and evaluate production Hadoop job streams in support of Bank Operations.
  • Monitor & Evaluate Hadoop Platform health & alerts; Ensure the Hadoop Platform & Services 100% availability.
  • Work well with the Application customer groups, educate the customers and proactively manage expectations.
  • Gather information related to issues or situations, do research and identify the root cause. Provide immediate solutions as well as permanent preventative measures to ensure zero re-occurrence of the issues at hand.
  • Ability to perform data analysis, profiling and answer customer's inquiries
  • Ability to efficiently handle multiple tasks in high pressure situations
  • Ability to effectively communicate status of issues and areas of opportunity for process/system improvements

Desired Skills

  • Self-Motivated, ability to multi-task efficiently
  • Should have basic understanding of the Hadoop Eco systems like HDFS, HIVE, IMPALA, SPARK etc.
  • Strong communication skills, backed up with basic technical skills about relational databases and data warehousing
  • Good knowledge on the Linux systems
  • Critical thinking, strong problem solving skills

Core Technology Infrastructure Organization:
  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
  • Excels in working among diverse viewpoints to determine the best path forward
  • Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
  • Commitment to challenging the status quo and promoting positive change
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Develops, enhances, tests, supports, maintains, and debugs software applications that support business units or support functions. Competent to work under supervision on simpler applications coding from documented logic. Limited systems analysis responsibility. Limited knowledge of business or function for which application is designed. Responsible for specific assigned programs. Typically an entry level position.

1st shift (United States of America)

Hours Per Week:

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