Job Details

Manager, Infrastructure Workplace Services (Remote)

Raytheon Technologies Corp
Farmington, New Mexico, United States
Date Posted:



United States of America


UT56: 8 Farm Springs 8 Farm Springs, Farmington, CT, 06034 USA


Work with functional teams to understand their requirements/issues/concerns and assist with solution architecture
Lead delivery as well and process improvement sessions with the customer
Own and lead application upgrades to ServiceNow platform
Experience with ServiceNow HRSD and Enterprise Onboarding & Transitions
Own new project delivery and ongoing enhancements delivery
Deliver user stories and required documentation such as technical design presentations and technical design documents
Lead training and related documentation for projects and enhancements
Guide and coach project resources as required
Work with business, developers and testers to define and document the impacts of ServiceNow solution on an organization's ability to operate and transform their business
Assist in development of roadmaps to accelerate the adoption and maturity of ServiceNow within the organization

Skills and Qualification

Typically requires a minimum of 8 years of relevant experience with a Bachelor's degree or 5 years with an Advanced degree.
3+ years of experience with ServiceNow HRSD module
1+ years of experience with ServiceNow Enterprise Onboarding & Transitions module
Hands on experience delivery 2 full life cycle ServiceNow implementations
Experience with Virtual agent and automation is preferred but not required
Experience working with HR or Payroll shared services business organization

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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