From time immemorial, humans have been of service to each other in a myriad of ways using their intellect, language, and experience. However, with the invention of machines, machines also began to serve humans. Over time, machines have become extraordinarily sophisticated particularly with the advent of AI. Today, a Service Provider and a Service Recipient could be a human or a machine providing services to each other.
In this context, Service Modernization refers to a comprehensive suite of AI use cases that enable enterprises to serve and service its customers across various touchpoints by:
Having an acute understanding of each customer's service profile
Delivering superior service experiences proactively, preemptively and on-demand with an appreciation of the context, persona, and journey
Using machine learning algorithms to optimize and automate an enterprise's service operation
Employing current and emerging technologies such as connected things, AR/VR, NLP for effective customer engagement.
Is an IT professional who understands popular branded cloud implementations such as Oracle OCI, Microsoft Azure, Amazon AWS, or Google Cloud. Particularly familiar with cloud AI components and configurations. Responsibility is to help development, test, or deployment teams to set up cloud environments to install, configure and run hybrid solutions. Must be familiar in estimating operational costs and be able to provide workable configuration options. Responsible for virtualizations and deployment architectures.
Coordinates and creates infrastructure installations, configurations of server hardware, software, and operating systems
Ability to work with the cloud chosen for the hybrid solutions (Azure, OCI)
Responsible for maintaining and operating of cloud infrastructure and keep the operating costs within budget
Generates performance reports for operating systems
Coordinates with local vendors for hardware/software delivery (including cloud providers)
Manages and maintains hardware inventory
Responsible for creation for lab environment for the development and testing teams (Dev Labs) and for M/L Teams (ML Ops)
Responsible for creating deployment environments for demonstrations, etc.
Responsible for hardware and software security and protection against all intrusions
Monitors and troubleshoots issues and outages
Evaluates technology risks in order to develop a network disaster recovery plan and back up procedures working with the cloud providers
Works with other members of the data and solutions team, including Principal Data Architect, Principal Technical Architect, and data scientists to meet requirements
7+ years of experience in an Infrastructure Engineer, who has attained a Graduate degree in Computer Science, Software Engineering, Information Technology
Proven experience of managing IT infrastructure on cloud
Experience with computer networks, network administration and network installations
Management and leadership skills
Highly organized and detail oriented
Excellent analytical and problem-solving skills
Deep understanding of virtualization techniques including, but not limited to, Dockers, Kubernates on cloud environment
Experience with Terraform, database optimization, container lifecycle and network level trouble shooting
Ability to work in a team or individually as the situation demands
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
For individuals assigned and/or hired to work in Colorado or Nevada, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and the State of Nevada and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $86,425 - $159,165
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Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. See notices of various ban-the-box laws where available.
Requisition code: 105530