Job Details

Linux Infrastructure Technical Lead/Manager

ASRC Federal Holding Company
California, United States
ASRC Federal InuTeq is seeking a Senior Linux Systems Technical Manager to join our NASA Advanced Computing Services (NACS) program at the NASA Ames Research Center in the San Francisco Bay Area. Federal InuTeq provides a variety of IT solutions to federal government customers such as information security, enterprise architecture, and software development. Our employees embrace innovation and are committed to a culture of continuous, standards-driven process improvement and assimilation of industry best practices.

Summary: The Sr. Linux Systems Technical Manager will manage and work along side a small team of Tier 2 and Tier 3 administrators and devop engineers supporting the HPC and Scientific Research driven enterprise and will work on a team responsible for the management of several hundred RHEL and macOS based systems providing a variety of services to support the core High Performance mission of the program, and its scientific user base. This position will report directly to the HPC Systems Manager.

ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

Duties and Responsibilities:

* Duties and Responsibilities:
* Manage the performance and day-to-day activities of a small team of Systems and Dev Op Engineers
* Maintain impeccable customer relations with a highly scientific and technical user base
* Serve as a senior escalation role responsible for service ownership and project work
* Lead projects using program defined project management best practices overseen by the Site Lead, Project Coordinator, and Infrastructure Systems Manager
* Tier 3 operational escalation of supported services and documentation
* Manage assigned services with cooperation from other senior and junior administrators
* Maintain systems with appropriate Service Level Agreements ranging from business hours, best-effort after-hours, and minimally designated 24x7 systems
* Ensure all systems meet stringent NASA security requirements
* Create/maintain documentation and curate solutions repository to include, but not limited to internal wikis and knowledgebases
* Intergroup cooperation to continually develop and implement evolving DevOps strategy
* Other duties as assigned

* Bachelor of Science in Computer or related field and 5+ years of experience related to operational systems support in a Linux heavy based environment
* 5+ years demonstrated competency of provisioning and configuration management of medium size Linux environments using tools such as RHEL Satellite and Ansible
* 2+ years of demonstrated technical leadership in a team environment
* 1+ years of formal performance management of a technical team
* Experience with VMware administration and VMs; experience with computer hardware
* Ability to work with system configuration management tools (e.g. Puppet, Ansible) and revision control software such as Git
* Demonstrated experience with scripting languages such as Bash Shell, Python, etc.
* Demonstrated troubleshooting skills in a complex environment beyond systems from networks to other dependent system(s)
* Excellent customer service skills and attention to detail supporting hundreds of scientific users
* Ability to rotate after hours support (handled remotely when possible)
* US citizenship is required for a NASA Public Trust Clearance

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