Infrastructure Support Engineer

Infrastructure Support Engineer
Westlake, TX/ Durham, NC / Boston, MA/ Merrimack, NH - Initially remote till pandemic
12+ Months
W2 Only

Top Skills:

• Production support and services experience in the financial services industry
• Expertise in System administration and Production support of Confluent Kafka and IBM MQ on AWS.
• Extensive experience working on AWS cloud environment.
• Exposure to handling On-call production support across varied Infrastructure components like EKS, Database technologies like MongoDB, MariaDB and caching solutions like Redis on AWS would be a plus.

The Expertise and Skills You Bring:

• 8+ years of experience in Production support and services in the financial services industry
• Expertise in System administration and Production support of Confluent Kafka and IBM MQ on AWS
• Extensive experience working on AWS cloud environment
• Extensive experience in Change, Incident and Problem Management.
• Exposure to handling On-call production support across varied Infrastructure components like EKS, Database technologies like MongoDB, MariaDB and caching solutions like Redis on AWS would be a plus.
• Experience in capacity planning /forecasting and HA/DR configuration for various infrastructure components on AWS.
• Experience in building and deploying CI/CD pipelines with Jenkins Core and Terraform
• Experience in monitoring and alerting using CloudWatch, Datadog.
• Flexibility and adaptability to learn and support new technologies on the cloud.
• Strong communication (written and verbal) and interpersonal skills.
• Able to understand a complex and global systems environment.
• Familiarity with ITIL framework and Agile Methodology.
• Brokerage systems knowledge.
• Ability to effectively multi-task and manage your time, and the ability to work independently as well as within a team environment.
• Proven ability to improve support processes and customer experience.
• Demonstrated technical, analytical, and problem-solving skills.
• Customer focus and dedication to customer satisfaction.

Education and Certifications:

• Bachelor's degree in Engineering, Computer Science, or related field required.
• MSCE or A+ certification is required, with MSCE preferred
• AWS certifications preferred (AWS SysOps, DevOps)