Job Details

Infrastructure Engineer Senior - Remote

American Electric Power
Tulsa, Oklahoma, United States

Job Description:

Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business. Independently completes infrastructure project assignments. Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produces technical documentation, support and configuration. Manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance and installs and configures hardware.
Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.


Working independently, responsibilities include the following related to Computer, Network, Storage, Cloud and End-User infrastructure:

  • Participates in the vendor relationships, research, installation, configuration/testing, and performance analysis of enterprise networks with a primary focus on network routing and switching.
  • Maintains advanced understanding of network communications technologies and demonstrate the ability to analyze, troubleshoot, coordinate and resolve complex network issues and projects.
  • Perform infrastructure project assignments.
  • Plan, research, evaluate and design infrastructure solutions.
  • Provide a high level of technical support and analysis, operation, administration, and troubleshooting activities.
  • Adhere to AEP s approval processes as part of change management, incident management and trouble response scenarios.
  • Prepare cost estimates, justifications, application requirements, alternative solutions, and technical recommendations.
  • Prepare technical documentation including procedures, manuals, and reports.
  • Review and adhere to budgeting and approval processes while assisting with annual and project planning.
  • May provide training and mentoring, as well as work direction, to others on the team.

  • Experience: Cisco routers and switches, Cisco Wireless, network monitoring and management platforms including Solarwinds and Cisco DNA, Wireshark packet analysis, and dynamic routing protocols (BGP, EIGRP, OSPF, IS-IS).
  • Licenses/Certifications: Cisco CCNA or similar professional-level Cisco certification.
  • An engineering mindset. This role is frontline to setting standards and next generation designs and technologies.




  • Bachelor's degree in computer science, engineering, or related technical field is required. An equivalent combination of education and related experience may be considered.


  • 5 years of relevant work experience is required.

  • Adhere to policies, procedures, standards, codes and regulations relevant to assignments.

  • Demonstrate thorough knowledge of AEP infrastructure, environment, components, and facilities to enable more efficient and comprehensive responses to projects and problems.

  • Exhibit and apply proficiency in analysis, design, problem solving, troubleshooting, resolution, communication, and customer service skills.

Physical demand level is Sedentary

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