Job Details

Infrastructure Engineer

Portland, Maine, United States
The Infrastructure Engineer works in a team of engineers with diverse skills that collectively deliver reliable and scalable IT Infrastructure platforms. The Infrastructure Engineering team is responsible for installation, configuration, security, performance, monitoring, and maintenance of enterprise systems infrastructure. This scope includes, but is not limited to datacenter compute, storage, and virtualization platforms; application and desktop virtualization; Microsoft infrastructure, Network, telephony, and application server technologies; and operating systems. The position recommends upgrades and improvements, resolves systems problems, and offers technical assistance to IT partners.
Job Description

Key Outcomes:

  • Implements, installs, configures, maintains, monitors, and provides technical support of:
    • Data and voice network infrastructure and security devices.
    • Operating systems and systems management applications.
    • Physical server hardware and platform management.
    • Virtualization: infrastructure, servers, desktops, applications, and containers.
  • May support the implementation, installation, configuration, maintenance, monitoring, and technical support of:
    • Communication lines including carrier Ethernet services, private fiber links, Internet links and voice SIP, PRI, and POTS circuits.
    • Data center network infrastructure and security devices.
    • Data Protection: Backup and recovery systems, tape management, and data replication.
    • Firewall configuration including ACLs and NATs.
    • Microsoft infrastructure and application server technologies: Active Directory, Exchange Server, Skype for Business Server, SQL Server, SharePoint Server.
    • Power planning (electrical planning in data centers).
    • Storage Systems: storage arrays, Fibre Channel, SAN switching/zoning, data resiliency.
    • Structured cabling infrastructure including copper and fiber cabling and vendor coordination.
    • Voice services including phones, unified communications manager, voicemail, and contact center infrastructure including voice/desktop recording and workforce optimization.
  • Provides support to troubleshoot and resolve all infrastructure applications and hardware problems in a timely and effective manner.
  • Creates and provides ongoing maintenance for programs, tools, and processes for automating tasks.
  • Works with subject matter experts in the IT department to streamline workflows and processes.
  • Works with responsible parties to ensure efficient and thorough support of regulatory requirements and auditing processes.
  • Develops, defines, reviews, and enforces infrastructure policy, standards, and guidelines to support business operations and technology implementations.
  • Secures the systems by working closely with IT Security teams to apply policies and configurations to applications and systems and network infrastructure.
  • Maintains and troubleshoots a stable infrastructure, utilizing industry best practices.
  • Participates in the rotating "on call" schedule with other members of the team for providing support to the business and partners after hours and on weekends.
  • Adheres to all established systems configuration standards.
  • Creates and maintains systems documentation including diagrams, as-built documents, configuration templates, inventories, and the IT Service Catalog to ensure consistency and quality outcomes.
  • Actively participates in established Peer Review, Design Review, and Change Management processes to ensure quality outcomes.
  • Actively participates in established Incident/Problem Management process to minimize the effect of and to prevent future unplanned outages.
  • Performs other duties as assigned to support MPHC Infrastructure.


  • Bachelor's degree in Computer Science, Information Systems or equivalent combination of education and experience.
  • 5+ years of experience in Systems or Network Engineering/Administration.

Required License(s) and/or Certification(s):

  • VMware, Microsoft, or Cisco Certifications preferred
  • Citrix and Palo Alto Network certification preferred

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