Job Details

First Line Telecoms Support

The Recruitment Co
Barnstaple, Devon, United Kingdom

Job title: First Line Telecoms SupportLocation: Roundswell, BarnstapleSalary: Up to 24,000 per annumHours: Monday - Friday 8:45am - 5:15pmContract: PermanentAre you looking to build a career in Telecoms?The Recruitment Co are working with a client in Barnstaple and are seeking an enthusiastic Telecoms individual on a permanent basis.As a First Line Telecoms Support you will be responsible for providing first line telecoms support to clients and internal departments.On a day to day basis, you will:Be one of the first points of contact for incidents and service requests, ensuring alltickets are logged and assigned to the correct engineer for timely resolution.Resolve first-line/second line queries or faults, providing support for onsite hostedtelephony, broadband connections, leased lines, and mobiles.Our client works as a close-knit team with years of experience, that firmly believe in supporting each other and sharing knowledge. They pride ourselves on providing exceptional service to customers in order to set them apart from competitors.They offer lots of training and development and, as an ever-growing company; there's plenty of potential for the successful candidate to build a career in telecoms!Key Requirements:Experience with general VoIP/SIP conceptsExperience with WLR platforms preferred but not essentialAn understanding of mobile connections/provisioningAn appetite for progression and training, provided both in house, and by suppliersExcellent communication skills (whether written or verbal) with an understanding ofhow to deliver outstanding customer service to our clients.A good telephone manner.Plenty of enthusiasm and a helpful, personable, and approachable attitude.Be happy to get stuck in providing support to your colleagues as and whenrequired.A desire to learn, grow and progress!Benefits: 40 hours a week (Mon to Fri) Up to 24k starting salary with regular performance reviews 28 days holiday (including bank holidays) plus your birthday after year one Auto enrolment pension (after 3 months) Free parking on siteIf this role sounds like a fit for you, please applyCPBarnstaple

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

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