Our client is part of one of the world's leading Telecom vendors with over 6000 employees.
We are looking for a Delivery Engineer with a strong software background to join their Network Integration team.
This is a post-sales technical role with focus on assisting customer use the product as well as design and deliver solutions for the client's product/portfolio.
The successful candidate will need to demonstrate a deep technical understanding network operations, fault management, and performance management in the Telecoms space. The customer engagements will involve early SW so the role also requires Network Integration to liaise with R&D to understand newer products in development and be able to feedback potential product improvements to both R&D and Product managers based on customer interactions. This role will require person to have good breadth of knowledge as well as sense of urgency to help resolve project/customer issue at the earliest.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Prime Ciena contact for any issues opened
Interact with customer on a daily basis working on production and deployment, issue, etc – providing feedback to the larger team for resolution
Interact with concerned development teams to help get resolve the issue at the earliest
Great monitoring and debugging skills to collect all the needed logs with minimal access and help provide the same to concerned department for resolution
Good automation skills
Bring feedback back into Account/PLM/R&D community to help improve product functionality in future releases
Provide weekly execute updates on the execution and status of projects
Ensure overall customer deployment plans and timelines are driven to success and any limiting issues are successfully driven through the team.
SKILLS
Detailed-oriented with strong analytical and problem resolution skills in a customer facing role.
Experience in below (at least some of)
o Operating systems: Linux/UnixLanguages: JAVA, Python, Shell ScriptingDatabase(s): PostgreSQL, Neo4j, Cassandra, Mysql
Deployment environment: Docker, microservicesDeployment experience in cloud based environment AWS/Azure is a plus.
Experience in the following is a requirement:
o OSS / NMS products
o Telecommunications knowledge including DWDM, OTN, Ethernet, SDWAN, Docsis, xPON, IP, MPLS would be ideal
Experience supporting mission critical highly available (HA) systems
Source Control (svn, github) and Ticketing systems (JIRA, salesforce, other)
Strong written and oral English communication skills
Experience with OSS systems such as CA NimSoft, HP Openview, IBM Netcool/Tivoli or Infovista is a plus
Knowledge of SQL an advantage
Should be able to work independently and be able to work with a global team (Occasional weekend support and extra hours needed).
Although part of a larger group, the candidate must be satisfied working in customer environment with limited other on-site Ciena support.
The successful candidate will need to enjoy working daily with customers and have a “Customer First” attitude to their role.
DESIRED CHARACTERISTICS
Self-starter and self-manager with positive attitude.
Team orientation, organized, and capable of independent work.
Multitasking: able to manage many projects simultaneously, and appropriately determine priorities.
Acumen for problem solving. Ability to lead in an environment of change – flexibility, creativity and patience.
Ability to learn and grasp technical concepts related to products being developed.
Able to work effectively at all work and communicate at levels within the workforce.
EDUCATION / EXPERIENCE
Bachelor’s degree in related field from a college or university with 10+ years related experience.
At least 5-7 years of experience in any Enterprise production support Environment.
Minimum of 5 + years of OSS system knowledge especially in network operations, fault and performance management space
Minimum of 5 years in a customer facing/pre-sales, hands on product evaluation environment.
Please ignore any salary level mentioned on the jobboard - the salary level is flexible depending on the candidates skills
