Job Details

Datacenter Infrastructure Performance Manager, Infrastructure Performance Management

Amazon Web Services
Arlington, Virginia, United States

Job summary

Amazon Web Services (AWS) provides a highly reliable, scalable, and low-cost cloud platform that powers thousands of businesses in over 190 countries. AWS' Data Center Capacity Supply Team works to deliver capacity supply options across multiple network footprint opportunities to meet the needs of customer demands. We are a team of highly motivated professionals who enable the capacity needed to support AWS customers and optimize the largest cloud services company on earth!

The AWS Infrastructure Performance Partner Management (IPM) team performs a vendor management function for Colocation (colo) Data Center vendors with which AWS has deployments. The team manages AWS' colo vendor performance through internal feedback mechanisms as well as a formal business review program where vendors are measured on operational performance, contractual compliance, and infrastructure reliability. This is a key business management function that is required to satisfy AWS System and Organization Controls (SOC) compliance. In addition, IPM serves as an escalation point for both our internal and external partners, manage contractual service level violations, and infrastructure risk reduction projects. Finally, the IPM team serves as a subject matter expert that works cross-organizational with other teams in AWS to deliver service level improvements and scaling initiatives by leveraging the commercial and contractual relationships with AWS' colocation vendors. Through these activities, the function supports and empowers Operations, Security, Engineering, and other key stakeholders, both internal and external, to drive continuous improvements in order to deliver a better and more reliable AWS customer experience.

Key Responsibilities for this position

. Support and/or drive special projects for infrastructure improvements and risk mitigations

Identify and drive targeted improvement initiatives

. Manage the commercial and operational relationships with assigned infrastructure partners

. Own cadence and content of our team's internal business review schedule, including reporting

. Manage and evolve our IPM partner performance dashboards

. Support the need for reporting from our business support systems

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career

growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.


3+ years of experience managing multiple projects and initiatives simultaneously from inception through completion

3+ years of experience using data analytics and turning data into useful information, including visualization through dashboards

1+ year of experience negotiating and influencing internal and external stakeholders to deliver results

1+ year of data center or other mission critical infrastructure domain experience


Exceptional data analytical, communication, and presentation skills

Familiarity with the AWS product suite.

Experience managing external vendor, customer or partner relationships

Experience with and deep understanding of multiple project management methodologies.

Master's Degree or advanced professional degree.

Strong written and oral communication skills

Multilingual in speaking, reading, and writing English, and Spanish or French

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

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