Job Details

Customer Success Manager (Das ist eine deutschsprachige Rolle)

MBR Partners
MBR Partners

Are you based in London and are a Customer Success Manager that's looking for a new role? We are working with our International clients to support their talent drive in London for a Customer Success Manager who will partner with Enterprise and SMB clients in Germany and Europe, and ensure their longterm success .

You will be responsible for developing long-term relationships with the portfolio of assigned clients, connecting with key business executives and stakeholders. You will also provide clients with insights based on performance and market trends and liaise between clients and internal teams to ensure the successful delivery of the clients’ needs.

Responsibilities:• Operate as the lead point of contact for all clients', liaising with the relevant teams to ensure an efficient, professional

and mutually beneficial process.• Develop a trusted advisor relationship with key accounts.• Prepare periodic performance reports covering and analyzing clients’ KPIs.• Support clients’ strategic, marketing and operational decisions based on internal knowledge,data and best practices.• Build and maintain strong and long-lasting client relationships.Requirements:• Must be fluent in German and English.• Prior B2B experience is a big advantage.• Proven ability to manage multiple projects at a time.• The ability to work with multiple stake-holders and deliver client-focused solutions based oncustomer needs.• Must have strong analytical skills with the ability to present data and trends to internal andexternal clients.• Excellent verbal and written communications skills.• Demonstrated ability to influence credibly and effectively at all levels of the organization,including executive and C-levels• Excellent listening, negotiation and presentation skills.• BA/BS degree or equivalent.

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