Job Details

Customer Success Executive

MBR Partners
MBR Partners
Philadelphia , Seattle

The company:
Since 1992, our client has been driven by a relentless pursuit of network innovation. They believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one – your interactions are being enabled by the company’s technologies. Our client makes your social / entertainment / business existence REAL.

The Software division of our client that this role will be in, provides market-leading intelligent automation software and specialized professional services to help clients modernize their IT and network operations. Driven by policy and AI-based insights, this business unit delivers the closed-loop automation tools needed to align IT and networking processes—critical to facilitating digital transformation and an adaptive network. If you want to be part of the company that delivers these outcomes, then this is the place to be.

Your role:
As Customer Success Executive (CSE) you will be responsible for the development and growth of relationships with the business unit’s top tier customers. The CSE drives world-class post sales Customer Experience, creating brand reputation, building loyalty, and driving adoption of their technology to create customer business outcomes and to drive long term recurring revenue for the company. Also, the CSE aligns the division’s strategy to customer strategy, creating a high-touch engagement to build a partnership based on evolution of a mutually beneficial roadmap and software deployment plan.

Candidate profile:

Master practitioner of Business Development and Leadership
Experienced in driving growth through Customer Experience, being the Trusted Advisor, and collaboration with sales, delivery, PLM, finance and customer organizations
History of building C-Level relationships, driving Customer Experience excellence and leadership for difficult/turnaround projects
Proven track record in building high performance cross functional teams, inspiring excellence, and role model leadership
Ability to accelerate excellent relationship development and deep trust with a consultative engagement approach
Expert knowledge and experience in delivery methods; Agile, Traditional Project Management and Continuous Improvement Continuous Delivery (CICD)
History and ability to provide highly credible leadership to technical/delivery organization; able to establish strategies to mitigate risk and issues pre-emptively through accurate and objective evaluation of complex projects/situations
A personal development and continuous learning-based approach, coupled with a can-do approach, to dream big and make the art of the possible a reality
Excellent written and oral communication skills, with business and IT organization roles, in particular C-suite level
Minimum of 20 Years in High Tech Industry / Telecoms.
Manage the profitability of the Account- oversee new sales initiatives and opine on pricing/margin, ensure revenue delivery of sold projects, and manage the change request and scope expectations and documentation to ensure projects are delivered to the financial expectations of the division’s leadership.

Our client is a network strategy and technology company with a passion to provide an experience to you and their customers that is as rewarding as the outcome. They attract the best and brightest– those with outstanding talent, motivation, and the right attitude to contribute to their success. Their culture balances their openness and informality with professionalism and trust and is built on the foundation of their core values: Customer First, Integrity, Velocity, Innovation, and Outstanding People.
Our client enables everyone to have a voice and a network that supports them while on the journey to discovering their passion and purpose. They trust each individual to do what they can to reach their full potential and make an impact on the business, whenever, wherever they are in the world. With our client’s highly innovative, forward-thinking business practices, They reward people for pushing the boundaries. Unlock your potential at this company!

Being you:
As part of their commitment to diversity and inclusion, they want to foster an environment that values and respects all individual’s strengths, perspectives, ideas, and ability to meet the needs of their customers globally. This company values the diversity of its workforce and respects its employees as individuals, regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, veteran or marital status or any other category protected by applicable law. They do not tolerate any form of discrimination. Our client is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If contacted in relation to a job opportunity, you should advise the company in a timely fashion of the specific accommodation measures required for you to be assessed in a fair and equitable manner.
Please ignore any salaries mentioned on the various job boards - the package is flexible depending on the specific skills of the person.

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