Job Details

Customer Engineer, Networking, Telecommunications

Google Inc.
Sunnyvale, California, United States
Minimum qualifications:

Bachelor's degree or equivalent practical experience.
Experience in a technical sales engineering role within a cloud computing environment or customer-facing role.
Experience in networking, including Linux, software-defined networking, network virtualization, open protocols, application acceleration and load balancing, DNS, virtual private networks and their application in PaaS and IaaS technologies.
Ability to travel as needed.

Preferred qualifications:

Master's degree in computer science or other technical field.
Experience creating and developing software or infrastructure for distributed systems.
Knowledge of service provider and data center routing.
Ability to learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud technology space.
Ability to deliver a technical pitch.
Excellent presentation skills.

About the job

When leading companies choose Google Cloud it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineer, you will work directly with technical Sales teams as a networking subject matter expert to differentiate Google Cloud to our customers. You will help prospective customers and partners understand the power of Google Cloud, explaining technical features, helping customers design architectures, and problem-solving. You will engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud.

Google Cloud accelerates organizations' ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.


Work with the team to identify and qualify business opportunities, understand key customer technical objections and develop the strategy to resolve technical blockers.
Share networking experience to support the technical relationship with customers, including product and solution briefings, proof-of-concept work, and partner directly with product management to prioritize solutions impacting customer adoption of Google Cloud.
Work directly with customers to demonstrate and prototype Google Cloud product integrations in customer/partner environments.
Recommend integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution using best practices on Google Cloud.
Travel to customer sites, conferences, and other related events.

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