Job Details

Customer Engineer, Big Data

Advertiser
Microsoft Corporation
Location
Atlanta, Georgia, United States
Rate
-
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Do you have a passion for Big Data and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to improve their Big Data related technologies? Do you want to join one of Microsoft's fastest growing businesses? If so, we are looking for you!

Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.

**Responsibilities**

**Responsibilities:**

+ Plan and deliver proactive and reactive support including onsite presence as needed (post Covid restrictions).

+ Work within a larger virtual account team to strengthen customer relationships and work on mobile-first, cloud-first strategies for immediate and long-term service delivery plans.

+ Identify and manage goals and opportunities across Big Data platform to improvethe health, performance, and availability.

+ Drive and participate in proactive delivery management, spot performance issues, analyze problems, and provide solutions to meet customer needs.

+ Work with support teams, account teams, product engineering teams and other stakeholders to ensure a streamlined customer experience.

+ Apply lessons learned for continuous process and delivery improvement for the customer.

+ Engage in meetings with customers and account teams to articulate service offerings.

+ Share and gain knowledge through communities.

+ Contribute to on-call rotations to ensure a high quality of service for critical incidents created by Support for Mission Critical customers.

**Qualifications**

**Required Qualifications**

3+ years of experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related

5+ years of related experience with more than one of the following areas:

+ Designing and supporting solutions using technologies such as:

+ Azure Data Factory

+ Azure Data Lake

+ HD Insights

+ Azure Synapse Analytics

+ Azure Data Bricks

+ CosmosDB

+ Azure Stream Analytics

+ Azure Machine Learning Service

Technical depth in one of the following Data Analytics and AI Platform Cloud solutions:

+ SQLincludingOSS(PostgreSQL, My SQL,etc.), Azure SQL

+ NoSQL DatabasesincludingOSS (Maria, Mongoetc),CosmosDB

+ Big Data including Azure Synapse, Snowflake, Big Query, Redshift

+ Machine Learning including Azure ML, ML Server

+ Artificial IntelligenceincludingBOTframework, Cognitive Services, Cognitive Search

+ Expertise in data estate workloads like HDInsight, Hadoop, Cloudera, Spark, Python

+ Presentation skills with a high degree of comfort presenting to a variety of audiences.

**Other Qualifications**

+ Experience in systems deployment, network operations, or IT consulting.

+ Working experience with Microsoft Cloud based solutions in large enterprise environments.

+ Ability to handle customer critical issues and work in difficult situations.

+ Demonstrate a strong ability to develop strategic ongoing customer relationships to gain the trust and respect of customers.

+ Excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, lead projects and motivate others.

+ Certification in Microsoft and other Cloud Technologies.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form () .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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