Client Partner

Our client is a major IT and Telecommunications Services business with a substantial business with a number of the Mobile Network Service Providers in the Benelux.





The client partner (CP) will report to the overall owner of the relationship within my client's largest accounts in the region and will focus on the sales and delivery (P&L) of a subsection of the client's software and services portfolio (such as Service Management, Digital, IT Cloud Transformation Delivery, B2B, Networks, BSS, OSS, NVF etc).





The goals include driving customer satisfaction, growing account revenue, and maximizing account profitability. The CP will lead all aspects of the customer engagement, account gross margin, account strategy, as well as revenue and service delivery for their designated services portfolio.





Successful CPs will collaborate well with client personnel and team members in technical delivery and business development roles. The CP’s contribution will be measured on business growth and the profitability of client engagements.





Responsibilities:


Lead multiple accounts revenue & gross margin growthActively hunt for new business within the assigned accountLeverage Sales support, ensure clear GTM messaging across accountsEnsure strong client relationships, CSAT, business value realizationSet client expectations around the value we will deliver and manage the team to exceed those expectationsActively lead, coach & support matrixed delivery teams on accountsGroom delivery and client partner talent to scale accounts as appropriateActively participate in SLT & other matrix support & improvement effortsDrive, lead and support sales processes and client engagements to deliver 25% or greater annual revenue growthCPs drive pricing and cost efforts to deliver 35% or higher account-level gross margin Lead and deliver all programs successfully for customer engagementsEffectively position us as the client’s partner for defining and delivering innovative technology solutions at the speed of a startupManage team expectations and delivery-related escalations; Build key talent and leadership within the engagement teamsDrive adherence to our Delivery Process as part of standard delivery management.





Please ignore the salary mentioned on the Job Board - my client is flexible depending on the profile of the person