Job Details

Presales Technical Manager

MBR Partners
Advertiser
MBR Partners
Location
London
Rate
-

The company
Our client brings together the Mobile Network Operator data and offers that to banks to help in their fight against fraud.

The role

Accompanying the Business Development team to meet new clients. Responsible for pitching FPS (Fraud Prevention Services) to technical leadership, helping customers ‘think’ about their fraud and identification needs and providing answers to technical and creative questions raised by clients.
Supporting Head of FPS and MNO BD resource on educating Operators globally on how the company can assist with the monetization of data services.
Engaging with relevant technical/ security teams within MNOs to ensure sufficient exchange of information and project sign-off ready for the onboarding process.
Helping customers design and make solid architectural decisions early on. Providing technical recommendations and feedback to ensure the success of an FPS service deployment.
Capturing all user case requirements and documenting them in partner agreements and statements of work for Operators.
Steering internal support teams, translating customer requirements to ensure the tools and features we build are in line with what they need from a product / technical perspective.
Delivering user case documentation speedily incorporating correct pricing and ensuring all necessary approvals are collected. Providing accurate information to the onboarding team.
Assisting customers with onboarding processes and platform integration and testing.
Researching and developing interesting and innovative use cases for FPS. Contributing to the build of internal projects to demonstrate the potential of FPS, which can be used for sales material and customer demonstrations.
Assist Product team with capturing different market user cases using a selection of APIs and helping to construct strong pitches for the Commercial team to use in market.
Assisting the Commercial team in educating the industry about Operator network data services and providing solution expertise and advice.
Attending conferences, conducting talks and constantly being at the forefront of the latest trends within the fraud and identification industry.
Providing thought leadership and contributing to the development of long-term business strategy.
Liaise with UK sales team to ensure maximum support for all existing and potential new commercial and Operator partners.
Maintain regular communications with customers from a service perspective.
Engage with internal stakeholders to ensure FPS is correctly supported from the delivery and ongoing management perspective.
Ensure all documentation is up to date and recorded safely. Own all Operator approvals for user cases.
Recommend the best solution for partners and provide technical feedback to the wider company team to ensure ongoing improvements and best practices.
Work in an agile and flexible manner, demonstrate a ‘can do’ attitude.
Work with customers identifying their requirements and providing the most appropriate solution
Must use initiative to explore various methods in order to resolve issues, problems and blockages without having to refer back to line manager for guidance or support.


Requirements

Experience in and knowledge of digital identity / fraud protection sectors.
Previous experience working with technology and telecommunication architecture. Understanding of SS7 access and vulnerabilities; high-level platform integration and API protocol.
Strong business acumen, is able to effectively present complex solutions and engage with external technical teams. Ability to present to sometimes large teams.
Experience in building and presenting service frameworks and taking new solutions / products to businesses.
Background in working with international MNOs with established contacts.
Effective oral and written communication skills are paramount.
Capability to outline and define complex customer requirements and present clear solutions.
Understanding of and experience with contractual frameworks such as SLAs.
Passionate about teaching and sharing knowledge, empathetic and patient.
Demonstrable knowledge and passion for product development.
Customer-facing experience.


**Please ignore the salary stated in the offer as it is negotiable depending on experience.

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