The company’s "Delivery Team", has a vacancy in North America for a Delivery Engineer with a strong software background to join the Network Integration team.
This is a post-sales technical role with focus on assisting customer use the product as well as design and deliver solutions for product/portfolio.
The successful candidate will need to demonstrate a deep technical understanding of network operations, fault and performance management space, as well as a stronghold in IP and Layer 2 domain including routing protocols, MEF services, and be able to discuss these at a deep technical level with customers. The customer engagements will involve early SW so the role also requires Network Integration to liaise with R&D to understand newer products in development and be able to feedback potential product improvements to both R&D and Product managers based on customer interactions. This role will require a person to have a good breadth of knowledge as well as a sense of urgency to help resolve project/customer issues at the earliest.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Prime company contact for any Product issues opened
Interact with customers on a daily basis working on production and deployment, issue, etc – providing feedback to the larger team for resolution
Interact with concerned development teams to help get resolve the issue at the earliest
Great monitoring and debugging skills to collect all the needed logs with minimal access and help provide the same to the concerned department for resolution
Good automation skills
Bring feedback back into Account/PLM/R&D community to help improve product functionality in future releases
Provide weekly execute updates on the execution and status of projects
Ensure overall customer deployment plans and timelines are driven to success and any limiting issues are successfully driven through the company team.
Detailed-oriented with strong analytical and problem resolution skills in a customer-facing role.
Experience in below
Operating systems: Linux/Unix
Languages: JAVA, Python, Shell Scripting
Database(s): PostgreSQL, Neo4j, Cassandra, Mysql
Deployment environment: Docker, microservices
Deployment experience in cloud-based environment AWS/Azure is a plus.
Experience in the following is a requirement:
OSS/NMS products such as Ciena Blue Planet or other vendors like Amdocs, Ericsson, or Netcracker.
Telecommunications knowledge including DWDM, OTN, Ethernet, SDWAN, Docsis, xPON, IP, MPLS
Experience supporting mission-critical highly available (HA) systems
Source Control (svn, github) and Ticketing systems (JIRA, salesforce, other)
Strong written and oral English communication skills
Experience with OSS systems such as CA NimSoft, HP Openview, IBM Netcool/Tivoli or Infovista is a plus
Knowledge of SQL an advantage
Should be able to work independently and be able to work with a global team (Occasional weekend support and extra hours needed).
Although part of a larger group, the candidate must be satisfied working in a customer environment with limited other on-site support.
The successful candidate will need to enjoy working daily with customers and have a “Customer First” attitude in their role.
Self-starter and self-manager with a positive attitude.
Team orientation, organized, and capable of independent work.
Multitasking: able to manage many projects simultaneously, and appropriately determine priorities.
Acumen for problem-solving. Ability to lead in an environment of change – flexibility, creativity, and patience.
Ability to learn and grasp technical concepts related to products being developed.
Able to work effectively at all work and communicate at levels within the workforce.
EDUCATION / EXPERIENCE
Bachelor’s degree in a related field from a college or university with 10+ years of related experience.
At least 5-7 years of experience in any Enterprise production support Environment.
Minimum of 5 + years of OSS system knowledge especially in network operations, fault and performance management space
Minimum of 5 years in a customer-facing/pre-sales, hands-on product evaluation environment.
**Please ignore the salary levels stated in the offer, as it depends on the candidate's experience and background