Job Details

Customer Engagement Manager

MBR Partners
Advertiser
MBR Partners
Location
Amsterdam
Rate
-

The company
Our client helps those who build the future to make it amazing. With their market-leading portfolio of software products and services, they unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end-user and enterprise customers. Their 28,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, the company had revenue of $4.3 billion in fiscal 2021.

The role

You will identify customer needs and challenges and translate them into business opportunities.
You will represent the customer in the solution design.
You will be responsible for the delivery on commitment management, encompassing scope, budget, time, and quality
You will be responsible for Release Planning, Program Management and Requirements Management
You will manage Post-production support, including OGS (Tier 1/2), Infra, Operations Support, training, deployment and testing, UAT (responsibility and scope may vary from project to project and may not apply in a MS deal)
You will ensure high internal collaboration and challenge the service partner on customization requests (CR) estimates and drives for improved efficiency and EBIT
You will establish communication and governance channels with the customer to address opportunities and issue in a timely and proactive manner.
You will work with the customer to set expectations for implementation and delivery.
You will meet and exceed customer expectations by managing smooth implementation and excellent delivery experience (measured by Customer Satisfaction (CSAT)
You will drive the value validation process (evaluation of the value of the product / project sold after and sometimes during implementation – whether it is the same value as expected during the sales process).
You will plans / maintain the estimates and resource plan for the onsite, customer-side project aspects.
You will manage the business plan to ensure the budget and margins are controlled.

Requirements

Bachelor's degree in a relevant professional track (engineering, computer sciences, mathematics), an advanced degree is an advantage
Telco experience with clients such as Tmobile, KPN, Delta Fiber
Approx. 10 years in the SW development and project implementation domain within Telco / relevant industry
Strong background in delivery and deployment of large scale projects
Excellent project management skills
Strong customer-facing capabilities
Wide business knowledge and technical expertise (also covering the company’s portfolio)
Proven ability to build strong relationships – both internally and externally
Why you will love this job?
You will be working within an extremely diverse and multi-cultural environment, and a fast-growing and dynamic organization
You will be leading projects for market-leading software solutions for the telecommunications industry.
You will work on international projects and will be provided with the opportunity to work closely with market-leading telecom companies.


**Please ignore the salary stated as it is open to negotiation.

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