Job Details

Account Manager

MBR Partners
MBR Partners

They are looking for an Account Manager, to join them on a permanent contract in either our Jersey office or alternatively working remotely in the UK.

At our client, they work on a global scale, which means that opportunities here are far-reaching and endless. This role will see you playing a key part in new service development for our growing FPS business.

Do you see yourself as an ambassador for your customer, translating their business needs to internal teams? Do you enjoy getting to know and understand your customer to deliver an excellent and informed service, with a focus on customer success across high-value accounts?

This exciting role will see you identifying new opportunities with some of our biggest strategic clients. With your customer-centric approach, you will build and maintain relationships across the business whilst also developing what they hope will be a long and successful career.

Our client are committed to building a diverse and inclusive working environment and the company Family.

Key Responsibilities
Managing day to day relationships with key commercial partners being the point of contact for all BAU activity and queries

Monitor performance and account activity providing updates to partner stakeholders, highlight any key issues to relevant stakeholders within our client

Oversee the end to end process from NDA, contract, onboarding, and service go live, ensure all relevant stakeholders are engaged and following up on assigned actions overseeing progress with contract agreement; service integration and launch of services

Create an account plan for each commercial partner and build an account profile including the company overview, recent company information, organizational structure, current relationship with our client

Progress conversations with relevant stakeholders within each customer ensuring relevant collateral has been provided and a full overview of products / services has been given

Working across multiple accounts assess trends on usage patterns, fault patterns, requirements and functionality requests and present a summary to internal pre-sales and product teams for evaluation and action

Support the business development team in growing the account and identifying new revenue opportunities

Skills Knowledge and Expertise
Experience of account management working with global organisations and working across multiple departments - commercial; product; tech
Background of managing complex accounts in the telecommunications / technology sectors
Solid communication skills – verbal and written
Stakeholder management experience internally and externally
24 Days Holiday
Private Healthcare
Bonus Scheme
Professional Development
Please note the above benefits are for Jersey & UK candidates only.

Our client is trialling a new model of working called “Smart Ways of Working” (SWOW). Currently, in a trial period, they provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice – office, home or further afield.

Through this pilot, they have diversified the ways in which they recruit, which also means that they are now able to support posts in major global locations. The benefits that are listed above are an example of those that they provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different.

Our main priority is colleague well-being and they hope this offers greater opportunity for a work-life balance. They aim to offer this approach to all colleagues across the business, but they recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. They are actively working with our management teams to increase flexibility wherever they can.

About the company
They are the leading pan-island communications provider in the Channel Islands. They also have an international presence operating across 7 global offices. So, join our team of over 600 global employees serving over 3,000 local and global business customers.

Communication is an innovative and rapidly evolving industry and as well as serving the needs of its Channel Island customers, our client’s expansion in the international marketplace has enabled it to re-invest global revenues back to our home islands.

Our vision is to become the best-connected telco in the world, by creating a culture where everybody feels valued and is empowered to support our customers.

They offer a variety of roles in engineering and IT, right through to Sales and HR. All of which, work together to improve the lives of our customers on a daily basis. They also offer an award-winning New Talent programme. Our industry is fast-paced which makes working here a challenge. But it's equally as rewarding as a place to work.

They’re always on the lookout for creative, innovative, team-oriented and knowledgeable individuals who are passionate about our brand and share our purpose of connecting our customers to their future. If you want to be a part of the technology of the future then join the team behind all of this.

**Please ignore the salary stated as it is up to negotiation.

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