Workstation Deployment Specialists utilize several skills to provide all-star customer support to our clients. They are responsible for handling workstation deployment requests with foresight, confidence, empathy and charm. Candidates should possess the ability to think fast on their feet, a willingness to help others and the ability to take internal coaching and client frustrations in stride.
Much of the Workstation Deployment Specialist role and responsibilities revolve around deploying new workstation hardware and handling support for:
Imaging, data transfer, and deployment of workstations
Technical issues involving Microsoft's full suite of business applications and operating systems
Advanced hardware and software support, maintenance and updates for desktops, printers and mobile devices
Interacting directly with users including troubleshooting and training
Logging client issues correctly in our ticket management system.
Other responsibilities may include, but not limited to:
On-site staffing and/or on-site assistance acting as a team with junior and senior technicians to resolve issues
Advanced workstation setup and configuration
Facilitate new user setups and orientations
Documentation and procedure writing and review
Because of the breadth of technologies Applied Tech supports, Service Operations Specialists are expected to have proficiency in the majority of the following technologies:
Windows and/or Apple operating systems
Microsoft Exchange (On-Premise and Online)
Hypervisor technology (Hyper-V and vmWare)
General understanding of networking including DNS, DHCP, TCP/IP
Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.
Our service team supports clients Monday through Friday from 7am - 5:30pm CDST and Service Operations Specialist may be asked to work 1 of 3 shifts to help cover availability during those times. Typical work weeks do not exceed 40 hours. Service Operations Specialist share on-call responsibilities to provide continuity of support to our clients after hours. On-call rotations are generally once a quarter for a week (Monday-Monday).
This position is metric-driven and key performance indicators include utilization, average case/conversation durations and total case/conversation completions.
Applied Tech strives for excellence in all we do and a part of that is continuous skills development. Workstation Deployment Specialists should be prepared to further their skill sets by focusing on a handful of various industry-driven certifications such as Server 2016 MCSA, Office365 MCSA, Cisco CCNA, etc.
Most of the support we provide is remote and you'll be asked to interact with computers daily for extended periods of time, this could be standing or sitting but could be up to 8 hours a day or more. There are situations where you may also need to travel to a client site to continue troubleshooting or during hardware deployments, the ability to travel legally and safely is a must. We also work with physical hardware including workstations, printers, servers and more; you will need the ability to lift and move up to 40 pounds on an occasional basis.
This position is a Temporary Employee.?The job assignment, work schedule and duration of the position will be determined on an individual basis.? Temporary employees are not eligible for benefits unless otherwise specifically stated.? A temporary employee does not become a regular employee by virtue of being employed longer than the agreed upon specified period.??
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.