Job Details

Wireless Support

Apex Systems
Charlotte, North Carolina, United States
Description The Wireless Technical Support Specialist is primarily involved with analyzing, installing, configuring, and maintaining network infrastructure and application components while supporting technicians in the field. This position is responsible for creating WLAN predictive designs using Cisco Prime and Aruba. This role must also perform a wide variety of evaluations, installations, and training tasks to ensure performance measures are met. The Technical Support Specialist follows industry best practices and provides instruction on network configurations, installation of network and computing equipment, installation of cabling and other infrastructure products, and adheres to proper documentation and change management processes. The role is also responsible for supporting end-users by ensuring proper setup, operation, and maintenance of all devices necessary to accomplish business tasks. Position Responsibilities Setup and configure multi-site switching and routing environments with supervision. Setup and configure multi-site wireless environments for data with supervision. Use Ekahau ESS, Airmagnet, Aruba and Cisco Prime to create WLAN predictive designs. Perform remote analysis, diagnosis, and resolution of complex PCmobile devicepoint of sale etc. problems for a variety of end users. Trouble shoot malfunctions of network hardware and software applications , telephone and security systems to resolve issues and restore service Respond to customer and vendor questions and provide technical assistance and support. Documentlog all activities including details on the end user, problem summary, solution summary, installation notes and job progress. Follow written work flow documents. Review data to determine required tasks in support of new technology projects and then manage and deliver in accordance with established objectives. Perform configuration of customer equipment remotely and at times, onsite. Participate in project kick-off meetings and provide updates in team calls. Consult with assigned customers, vendors, sales members, engineers or other individuals to discuss and resolve issues for assigned customer's projects. Install, configure, diagnose, repair, and upgrade all corporate hardware and equipment while ensuring its optimal performance. Identify and escalate situations requiring urgent attention. Understand the company's corporate IT policies and report violations or concerns. Provide timely status updates to customers. Verify technician check-inscheck-outs, gather deliverables, and close out checklists. Strive to understand budgets and contracts in place with assigned customers Develop strong business relationships with customers and field technicians Required Education, Skills Experience General telecommunications industry experience or equivalent trade school degree 2+ years of data networking experience. 2+ years of wireless networking experience. 1+ years using Ekahau ESS, AirMagnet Survey Pro, Aruba or Cisco Prime Experience in IT industry fields or equivalent experience in the capacity of large-scale projects or national or international deployments. Experience with Microsoft based desktop and laptop computers. Mobile device experience (smart phones, tablet pc, etc.). Preferred Education, Skills Experience RouteSwitch, Voice and Video networking experience or knowledge Certification and experience with multiple vendors Cisco, Meraki, Fortinet, Microsoft, Linux, Apple, CompTIA, other relevant technology certifications. Ability to communicate with and explain to a wide array of technically skilled people. Ability to effectively prioritize and execute tasks in a high-pressure environment. Ability to maintain confidentiality when working through sensitive issues. Exceptional customer service skills. Experience working in a team-oriented, collaborative environment. Passionate about technology and its potential to transform the way we work each day. Working Conditions and Physical Demands Work in an indoor office environment. Required to use hands to type, handle, feel or reach. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components. Vision requirements include the ability to adjust focus and viewing a computer screen for the majority of the workday. Ability to lift 50 lbs. The employee is required to talk in a clear, audible voice. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

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