Job Details

Wireless Single Customer Incident Analyst

Judge Group, Inc.
Denver, Colorado, United States
Location: Cherry Hills Village, CO
Description: Our client is currently seeking a Wireless Single Customer Incident Analyst
Job Description:

Minimum 6+ years of Production Support and Customer Ticket resolution experience

Intermediate skills in methodical, logical and process driven troubleshooting of platforms, architectures and systems

Supporting ticket analysis under escalation mode and meet SLA timelines. Duties include ticket triage, data analysis and defect reporting.

Expert skills in methodical, logical and process driven troubleshooting of platforms, architectures and systems

Able to lead an outage bridge. Excellent technical skills including strong problem-solving abilities.

Ability to identify workarounds, create quick scripts to fix the problem

Experience defining process improvements and so front line agent training to enable faster resolution of tickets

Understand the system flow, architecture and drive pattern identifications in tickets

Familiarity with the tasks involved in the day-to-day operation, monitoring, maintenance and troubleshooting.

Work with and manage systems in a large scale, high availability environment


Good Business and work flow knowledge for Mobile and wireless domain

Nice to have knowledge of AWS

Nice to have knowledge on monitoring tools like Data Dog, Instana, Splunk

Ability to prioritize and organize effectively

Ability to work independently, as well as in a collaborative and dynamic team environment

Ability to handle multiple projects and priorities

Ability to analyze and interpret data

Ability to quickly identify business problems/opportunities

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to communicate with all levels of management and company personnel

Ability to manage multiple projects at one time

Ability to document, prepare and present data-driven presentations

Knowledge of software applications such as Word, Excel, etc.

Ability to read, write, speak and understand English


Bachelor's Degree in Computer Science, Electrical Engineering, or related field or equivalent work experience (Minimum 6 yrs)

Working Condition

Office Environment

24X7 Network Operations environment


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