Cherry Hills Village, CO Description:
Our client is currently seeking a Wireless Single Customer Incident Analyst Job Description:
Minimum 6+ years of Production Support and Customer Ticket resolution experience
Intermediate skills in methodical, logical and process driven troubleshooting of platforms, architectures and systems
Supporting ticket analysis under escalation mode and meet SLA timelines. Duties include ticket triage, data analysis and defect reporting.
Expert skills in methodical, logical and process driven troubleshooting of platforms, architectures and systems
Able to lead an outage bridge. Excellent technical skills including strong problem-solving abilities.
Ability to identify workarounds, create quick scripts to fix the problem
Experience defining process improvements and so front line agent training to enable faster resolution of tickets
Understand the system flow, architecture and drive pattern identifications in tickets
Familiarity with the tasks involved in the day-to-day operation, monitoring, maintenance and troubleshooting.
Work with and manage systems in a large scale, high availability environment
Good Business and work flow knowledge for Mobile and wireless domain
Nice to have knowledge of AWS
Nice to have knowledge on monitoring tools like Data Dog, Instana, Splunk
Ability to prioritize and organize effectively
Ability to work independently, as well as in a collaborative and dynamic team environment
Ability to handle multiple projects and priorities
Ability to analyze and interpret data
Ability to quickly identify business problems/opportunities
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to manage multiple projects at one time
Ability to document, prepare and present data-driven presentations
Knowledge of software applications such as Word, Excel, etc.
Ability to read, write, speak and understand English
Bachelor's Degree in Computer Science, Electrical Engineering, or related field or equivalent work experience (Minimum 6 yrs)
24X7 Network Operations environment Contact:
This job and many more are available through The Judge Group. Find us on the web at - provided by Dice