Job Details

VP, IT Infrastructure & Ops

San Mateo, California, United States
About SurveyMonkey SurveyMonkey (NASDAQ: SVMK) is a leading global survey software company on a mission to power the curious. The company's People Powered Data platform empowers over 17 million active users to measure and understand feedback from employees, customers, website and app users, and the market. SurveyMonkey's products, enterprise solutions and integrations enable 335,000+ organizations to solve daily challenges, from delivering better customer experiences to increasing employee retention. With SurveyMonkey, organizations around the world can transform feedback into business intelligence that drives growth and innovation. SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, and culture, we are building a workplace for our 1,000+ employees across North America, Europe, and APAC where people of every background can thrive. We've won multiple awards and received recognition for our forward-looking policies, including extended parental and bereavement leave, vendor benefits standards , and Take 4 sabbaticals. SurveyMonkey was recognized by Great Place to Work® and FORTUNE as a top workplace in 2018 and 2019, and the company has also won numerous awards as a leader in global survey software, including being named among CNBC's Disruptor 50 and the Forbes Cloud 100. Over the past two years we've become a public company and expanded our platform with enterprise-grade features in privacy, security and compliance, putting SurveyMonkey on the path to rapidly expand our presence within the Fortune 500. We have ambitious goals to grow our international footprint as well, and every member of our troop plays a critical role in driving this growth and transformation. It's an incredible time to join the company and be a part of our next chapter! The Role We are seeking an experienced, highly-skilled VP, IT Infrastructure/Operations to join our innovative technology team. In this role, you will be responsible for powering the employee productivity of a fast growing global workforce and managing the global IT Infrastructure/Operations team. You will work closely with senior leadership, end users, and the broad global IT team to help determine the best way possible to meet the technology needs of the company as we scale. Responsibilities Drives strategic and operational success for the following: End user services, network operations, systems administration, enterprise collaboration tools, IT cloud infrastructure and endpoint security operations Delivers operational excellence; highly scalable and reliable infrastructure, excellent customer service, efficient and agile operations measured with industry leading metrics. Partners closely with the security function to ensure compliance standards and processes are met. Develops relationships across the enterprise to ensure their IT infrastructure/operational expectations are being met and priorities are set at the appropriate level. Leads the planning, execution and successful delivery of key infrastructure/operational projects within approved budget. Builds, mentors, manages a world class team while fostering a culture of delivering high value solutions and exceptional service. Qualifications 15+ years' experience in information technology, with at least 10+ years of experience leading and managing an IT organization or infrastructure group in a high technology company. Excellent change management skills and ability to operate effectively in a fast paced environment. Experience with Cloud Computing, IaaS, and other forms of service based computing models. Demonstrated ability to successfully lead and develop global infrastructure organization in collaboration with overall IT strategy. Experience with M and track record of rapidly integrating acquired businesses. Successful career progression in complex organizations (multiple data centers, networks, applications). Demonstrated strength in contract negotiations, vendor management, and capacity planning in a fast growth environment. Knowledgeable in compliance and information security. Current on business applications, trends in IT and experience evaluating/implementing outsources solutions and service providers. A process-oriented individual, with strong project management skills, who has the flexibility to thrive in a fast-paced, dynamic organization. Proven ability to consistently and collaboratively resolve issues, mitigate roadblocks, and meets all financial and management goals on time. Will be a self-starter who maps their own direction to succeed. Excellent team management, coaching, and mentoring skills. Must be comfortable with ambiguity and fast change with an ability to adapt quickly. Excellent communication skills w/ ability to clearly articulate the right message to the right audience from the C-suite to individual team members. Strong business/relevant industry acumen with the ability to quickly and thoroughly understand business priorities, operations, and IT enablement potential. At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays and parental leave, and equity compensation. SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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