Job Details

VP IT Infrastructure & Ops

San Mateo, California, United States

The Role

We are seeking an experienced, highly-skilled VP, IT Infrastructure/Operations to join our innovative technology team. In this role, you will be responsible for powering the employee productivity of a fast growing global workforce and managing the global IT Infrastructure/Operations team. You will work closely with senior leadership, end users, and the broad global IT team to help determine the best way possible to meet the technology needs of the company as we scale.


  • Drives strategic and operational success for the following:
  • End user services, network operations, systems administration, enterprise collaboration tools, IT cloud infrastructure and endpoint security operations
  • Delivers operational excellence; highly scalable and reliable infrastructure, excellent customer service, efficient and agile operations measured with industry leading metrics.
  • Partners closely with the security function to ensure compliance standards and processes are met.
  • Develops relationships across the enterprise to ensure their IT infrastructure/operational expectations are being met and priorities are set at the appropriate level.
  • Leads the planning, execution and successful delivery of key infrastructure/operational projects within approved budget.
  • Builds, mentors, manages a world class team while fostering a culture of delivering high value solutions and exceptional service.


  • 15+ years' experience in information technology, with at least 10+ years of experience leading and managing an IT organization or infrastructure group in a high technology company.
  • Excellent change management skills and ability to operate effectively in a fast paced environment.
  • Experience with Cloud Computing, IaaS, and other forms of service based computing models.
  • Demonstrated ability to successfully lead and develop global infrastructure organization in collaboration with overall IT strategy.
  • Experience with M&A and track record of rapidly integrating acquired businesses.
  • Successful career progression in complex organizations (multiple data centers, networks, applications).
  • Demonstrated strength in contract negotiations, vendor management, and capacity planning in a fast growth environment.
  • Knowledgeable in compliance and information security.
  • Current on business applications, trends in IT and experience evaluating/implementing outsources solutions and service providers.
  • A process-oriented individual, with strong project management skills, who has the flexibility to thrive in a fast-paced, dynamic organization.
  • Proven ability to consistently and collaboratively resolve issues, mitigate roadblocks, and meets all financial and management goals on time. Will be a self-starter who maps their own direction to succeed.
  • Excellent team management, coaching, and mentoring skills.
  • Must be comfortable with ambiguity and fast change with an ability to adapt quickly.
  • Excellent communication skills w/ ability to clearly articulate the right message to the right audience from the C-suite to individual team members.
  • Strong business/relevant industry acumen with the ability to quickly and thoroughly understand business priorities, operations, and IT enablement potential.

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