Job Details

VoIP Support Engineer - Tier III

Hansen Talent Group
Atlanta, Georgia, United States
The Tier 3 support engineer is a multi-faceted role. The position will be an escalation point for technical problems and severity 1 issues, mentor team members to resolve problems, troubleshoot, and replicate field found defects to present to Engineering and ensure a great customer experience. The customer success operations team is involved with the entire customer journey from onboarding to sustaining maintenance. Qualifications 5-7 years of experience Customer-facing experience SaaS Software as a Service troubleshooting Ability to understand new priority technologies and interfaces B2B Enterprise level mission-critical software experience Knowledge In Telecommunications (SIP) IVR Number Portability Call routing and forwarding Preferred Skills Interests Customer and solution-driven team members Customers are your focus and delivering superior service is your goal Reducing customer friction through fast resolution Solution minded Problem Solver Self-driven Lifelong learner and mentor High energy Uses data to make decisions Benefits Perks Competitive Salary 401k with match Benefits medical, dental, and vision Unlimited Paid Time Off Holiday meals, snacks, and celebration lunches Opportunities for development and growth in a fast-paced global company Convenient downtown location

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