Job Details

VoIP Support Engineer III

Hansen Talent Group
Atlanta, Georgia, United States


  • 5-7 years of experience
  • Customer-facing experience
  • SaaS / Software as a Service troubleshooting
  • Ability to understand new priority technologies and interfaces
  • B2B / Enterprise level mission-critical software experience
  • Knowledge In:
    • Telecommunications (SIP)
    • IVR
    • Number Portability
    • Call routing and forwarding

Preferred Skills & Interests:

  • Customer and solution-driven team members
  • Customers are your focus and delivering superior service is your goal
  • Reducing customer friction through fast resolution
  • Solution minded / Problem Solver
  • Self-driven
  • Lifelong learner and mentor
  • High energy
  • Uses data to make decisions

Benefits & Perks:

  • Competitive Salary
  • 401k with match
  • Benefits: medical, dental, and vision
  • Unlimited Paid Time Off
  • Holiday meals, snacks, and celebration lunches
  • Opportunities for development and growth in a fast-paced global company
  • Convenient downtown location

Job Requirements:

The Tier 3 support engineer is a multi-faceted role. The position will be an escalation point for technical problems and severity 1 issues, mentor team members to resolve problems, troubleshoot, and replicate field found defects to present to Engineering and ensure a great customer experience. The customer success operations team is involved with the entire customer journey from onboarding to sustaining maintenance.

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