Preferred Skills & Interests:
Benefits & Perks:
The Tier 3 support engineer is a multi-faceted role. The position will be an escalation point for technical problems and severity 1 issues, mentor team members to resolve problems, troubleshoot, and replicate field found defects to present to Engineering and ensure a great customer experience. The customer success operations team is involved with the entire customer journey from onboarding to sustaining maintenance.
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