Builds successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs;Creates and aligns the infrastructure value map by linking targeted business outcomes with the future-state business capabilities required to achieve them;Defines, develops and manages a comprehensive and integrated ITSM landscape, based on best-practice processes, disciplines and related toolsets;Operates a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by I&O teams. Supports periodic reviews by internal audit, compliance teams and other risk-related functions as required;Leverages influencing and negotiation skills across IT and the enterprise to enable cost-effective and innovative shared solutions in the achievement of business goals;Provides direction on what emerging technologies should be incorporated into I&O products and services to successfully deliver overall IT strategy;Provides strategic direction and oversight for the full life cycle of design, development, operation and support of IT systems;Develops and controls the annual infrastructure budget to ensure that its consistent with the overall strategic objectives of IT and the enterprise and is within plan.Vendor ManagementDirects the development of infrastructure sourcing strategy and provides executive oversight for strategic vendor and partner relationship management;Manages ongoing vendor relationships and ensures timely and cost-effective delivery of services and products.Policies and ProceduresDevelops, implements and oversees maintenance of infrastructure policies and procedures of enterprise technology standards, governance processes and performance metrics;Collaborates with the Information Security to ensure infrastructure embraces and applies security strategy. Oversees audits; monitors and responds to report findings to ensure SOX 404 compliance.SupervisionDevelop and execute workforce plans that ensure I&O can supply skilled resources to meet current and future demand;Develops leaders within the infrastructure organization and ensures knowledge is shared across the team to facilitate support capabilities. QualificationsBachelor's Degree in Computer Science or Information Technology;MBA or Master's in IT related field preferred;10-15 years in a lead infrastructure leadership role;HCHB (HomeCare Homebase) knowledge in particular experience in PointCare - SLA Management and Customer Event notification) & SSODesign & Implementation experienceExperience in any of the following vendor packages/Solutions would be advantageous: ServiceNow, HPSM, CMDB, Lawson (INFOR), Aprima, Continulink, WorldView, Epic, Microsoft, AWSProven track record in delivery of home healthcare/hospice solutions for Tier 1 OrganizationLeadership, ability to work with customers and present and gain acceptance with proposed technical solutionAbility to communicate clearly and conciselyAbility to work in a team environment and handle pressure situationsAbility to organise and lead Workshop & requirements facilitation sessionsWell-organisedLogical thinking approach to all problemsDetail-orientedSelf-directedIntimate knowledge of enterprise infrastructure and ITIL delivery experience
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