Job Details

Tier 2 Wireless Network Support Engineer - Telecom Domain

Tektree LLC
Plano, Texas, United States
Tier 2 Support Engineer

Location : Plano, TX, USA

If you have ambitions to be a part of a Best in Class organization, client's Wireless Networks team is the place to be. The role of the Wireless Networks Team is to support our carrier customers through innovative technology and products. The dynamic culture at our place offers both great challenge and great reward.

We are looking for a 4G LTE / 5G NR Tier 2 Network Support Engineer to join our Wireless Networks team. You will be a key contributor being technical interface to customer market teams. You will have your finger on the pulse of the entire customer network. You will monitor the network health, make improvement recommendations and repair the network. You represent us when leading network outages in a multi-vendor environment.

Essential Duties and Responsibilities:

Provide in-depth technical log analysis, check network configuration, and support customer as needed

Knowledgeable on 3G 3GPP2, 4G, or 5G 3GPP technologies

Be able to work in System Integration lab, customer labs, and commercial networks for reproducing, troubleshooting and investigating poor performance related issues

Strong on customer support as well as data analysis of logs and pcaps etc

Must be able to drive for resolutions with other Engineering team on an open ticket

Provide 24/7 support as needed (shift rotation) for commercial Network outages and network performance issues. Also provide technical reviews and provide support to customers as needed

Experience with wireless network architecture, protocols, RF optimization and standards

Develop Root Cause Analysis (RCA) on outages or market performance issues (e.g., throughput, accessibility, sustainability, handovers (Intra/X2/S1), capacity and coverage)

Be able to review various Engineering MOPs and identify missing steps or issues if any

Be able to proactively perform data audit, SW/FW audit, and health check of the OSS if needed

Be able to collect logs and perform log analysis for discussions with Tier3 and HQ on various issues

Resolve high severity issues (sev1 and sev2) to meet the agreed SLA requirements - 2nd level incident analysis

Provide updates and resolutions on open tickets

Success Criteria:

Be able to train provide guidance and support to other team members on new project, processes, etc. as needed

Other Skills:

Familiar with RLC/MAC layer, different types of control channel and traffic channels, network access procedures, power control, handover algorithms, QoS types, TDD/FDD modes, HARQ/ARQ concepts, etc.

Be able to develop tools and scripts to automate tasks on OSS and eNBs would be huge plus.

Necessary Skills and attributes:

The ability to plan, organize and prioritize multiple projects, sales and simultaneous performance objectives. Work independently in determining ones personal work schedule to be productive. Work in a team environment, in order to achieve personal and team project milestones and to complete assignments within established time frames. Accept tasks and problems/situations that differ, requiring creativity to search for optimal solutions, when only broad and general guidelines exist for solving problems. The ability to utilize implied knowledge of task alternatives and to make spontaneous decisions using past experience and the guidance and/or successful experiences of others. Demonstrated ability to interact at multiple levels within customers organizations. Negotiate with and convince others, in a potentially adversarial environment, including customer directors, managers and staff with opposing views to accept/approve plans, technical and project recommendations. Make professional technical sales presentations in writing, through email, reports, or orally, to an audience of high technical skills, management and operational experience. Ability to achieve results within established time frames and requirements. Develop accurate proposals and designs to meet customer needs.

Physical/Mental Demands:

Provide continuous support to customers 7X24 and be part of shift rotation.

Report to work at prescribed shift change.

Taking ownership of activities during the shift.

Work generally performed in an office or remote environment.

Operate PC and product test equipment more than 75% of work time.

Education, Work experience and necessary Skills and Attributes:

BS EE or CS required (preferred MS ESS or CS) - with at least 5 years of telecom work experience

Good knowledge of wireless network architecture concepts especially in RAN domain

Good knowledge of UNIX/LINUX operating systems

Good customer support experience

Good analytical skills to investigate and evaluate trending data for issue resolution

Ability to develop scripts and tools to aide with the reports generation and analysis will be a plus

Job Requirements:

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