Job Details

Telephone Specialist (POTS/VOIP) TS/SCI

Akima, LLC
Fort Belvoir, Virginia, United States
Lynxnet is seeking a Telephone Specialist responsible for working on enterprise plain old telephone service (POTS) and voice over IP (VOIP) networks, which include telephones, cabling, voicemail systems, conference systems, and for the planning, installation, maintenance, and repair of phone systems and phone infrastructure. Performs daily operations, preventive and on-site maintenance of the non-secure and secure telephone systems to include inside cable plant, distribution frame, communications closets, and telephone instruments. Plans and executes migration from analog and digital phone systems to VOIP systems. Provides new and upgraded phone and related equipment installations, cable management and labeling of the non-secure phone system, as well as maintains and updates the non-secure switch database. Provides technical support for non-secure and secure voice, associated supporting equipment, infrastructure, and fax communications lines. Provides installationde-installation, troubleshooting and repair of telephone equipment and lines in accordance with appropriate security requirements within Sensitive Compartmented Information Facilities as requested by the Technical Task Manager to ensure quality service and efficient equipment operation. Provides installationde-installation of supporting hardware, including replacement boards for the non-secure telephone switches. Responsibilities Applies telecom expertise, skills, and knowledge effectively in solving desktop phone and associated equipment issues throughout the HQ INSCOM user community Installs telecom cabling and components when required for new installs, upgrades, or to repair faults Configures user voicemail accounts and resolves voicemail technical issues Configures lines for user voice conferencing and resolves conference technical problems Ensures proper configuration and performance of installed phones and accessories Applies new and maintains existing labels at all start, patch, and endpoints of the telecom infrastructure Maintains an accurate database of all telecom infrastructure start, patch, and endpoints Conducts internal quality control processes to verify conformance to industry and government standards for all telecom infrastructure items Within general guidelines, manages assigned tasks based upon severity, workflow, and time constraints Maintains courteous rapport, friendly customer relations, and communicates with users at their level of understanding Works with other IT Support, Network Engineers, and Server Administrators to resolve related technical issues as required Minimum Qualifications Working Knowledge of telecom components and basic knowledge of POTSVoIP operation 2 plus years experience High School Diploma or GED Current TOP SECRET clearance with DoD SCI eligibility as reflected in JPAS Understanding of IT infrastructure technologies, design, concepts, and theory Ability kneel, squat, bend over, reach into tight spaces to complete work, and lift 50 pounds Must be able to perform very-infrequent travel as required. Desired Qualifications Working experience with Nortel Avaya Networks, basic components, and accessories Working experience with Cisco Unified Call Manager, VOIP phones, and accessories Working experience with DoD civilians, servicemembers, and government contractors One year of hands-on experience terminating telecom infrastructure One year of experience of customer service or help-desk support Knowledge of Microsoft System Center Service Manager (SCSM) Knowledge of ITSM Suite - BMC Remedy Software CompTIA Certification (Security+ CE) or CISCO Certification (CCNA-Security) CISCO Certification (CICD 2 10-060 Exam or CIVND 210-065 Exam)

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