Job Details

Telecoms Engineer/PBX Engineer

Searley Owen Ltd
Epping, Essex, United Kingdom

Telecoms Engineer / PBX Engineer

Telecoms Engineer / PBX Engineer

27,000 - 30,000 depending on experience

Location: Epping and field based

We are looking for a PBX / Telecoms engineer to join a growing business in Epping. You will form part of a small and close nit engineering team - installing and supporting a large client base of telephone systems both hosted and traditional.

The role will predominantly be focused on 1st /2nd Line Support Hosted PBX services - Gamma / 3CX / TelcoSwitch.

This is an interesting and varied role involving office & field based support and maintenance, remote diagnostics, new system installation & commissioning, together with technical support responsibilities.

Key Responsibilities of the PBX / Telecoms Engineer

  • 1st / 2nd line support office and field based
  • Provision of relevant equipment and services for installations
  • Installation projects in the field. To include: pre-installation customer meetings. Full ownership of the installation in the field to completion of the project.
  • Remote or onsite service requests and fault diagnostics
  • Drive customer satisfaction, reviewing areas of improvements and working with team to ensure processes and procedures are effective and up to date.

Skills & Knowledge of the PBX / Telecoms Engineer

  • Hosted PBX installation and support
  • Knowledge of Gamma Horizon
  • Good understanding of TCP/IP networks including VLANs, ACL, Subnetting, STP, QoS
  • Familiar with WAN/LAN and SIP technologies.
  • Experience in provisioning on WLR3.
  • Experience of working to and meeting tight deadlines
  • Willingness to learn alternative manufacturer equipment and applications
  • Willingness to work overtime when required, both out of hours and weekends
  • Good customer service and communication skills
  • Telephony installation and technical support experience.
  • Configuration, monitoring and fault finding - routers, switches, ATAs, Handsets.

Salary & Benefits

  • 27,000 - 30,000 per annum
  • Company vehicle, laptop and mobile phone
  • 28 days holiday including BH, rising with each year of service
  • Ability to travel and work remotely

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