Job Details

Telecommunications Technician

Advertiser
Centaris
Location
Sterling Heights, Michigan, United States
Rate
-

Centaris has over 40 years' experience helping businesses in Michigan with their IT services. We offer a stable work environment, with excellent benefits, in a fun and lively atmosphere.

We are looking to add a new Telecommunications Technician to our team. As a Telecommunications Technician, you will be responsible for installing, maintaining, administering, and repairing telecommunications equipment for Centaris' customers. Qualified candidates should have Avaya or NEC-related certification and the ability to service and program NEC telephone systems, and/or hands-on experience with Cisco VoIP.

Job Details:

Responsibilities:

  • Analyzes service tickets and performs remote maintenance when possible.
  • Completes all paperwork in a written or electronic format that is clear, concise, and detailed.
  • Install, maintain, administer, and repair telecommunications equipment.
  • Involves service manager on critical customer service issues.
  • Maintain meeting room equipment and video systems.
  • Participates in the on-call emergency service rotation.
  • Perform field service, including installations.
  • Provides basic instructions and/or assists with training on how to use the end devices when necessary.
  • Provides modifications on the telecom system and on the end uses devices to support all users with moves, adds, and changes with their telecommunications equipment.
  • Qualified candidates will work independently in a team environment and possess excellent communication, organizational, and documentation skills.
  • Remains current on the technology provided to our customers through training courses, seminars, conferences and reviews of technical research papers, reports, data trends, and professional journals.
  • Troubleshoots user problems and system failures.

Education and Experience:

  • Associate degree or equivalent from two-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.
  • NEC Technical Certification preferred
  • Knowledge of Microsoft Word, Microsoft Outlook, Microsoft Excel, WASP Inventory Control, NEC Anytime Portal, Tigerpaw Mobile, CRM+, Screen Connect, NEC PC PRO, and Wire Shark.


Skills:

  • Time management
  • Oral communication skills
  • Written communication skills
  • Professionalism
  • Detail-oriented
  • Well organized


Equipment:

  • Power drill
  • Power saw


Must have a valid driver's license.

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