Job Details

Telecommunications System Engineer

Oxford, Oxfordshire, United Kingdom
Telecommunications System Engineer

Growing business
26k - 36k DOE + benefits
Remote and on-site The Telecommunications System Engineer role works within the Telecommunications Support Team to support all internal Telecom related products and platforms, as well as assisting with the application and its dependencies. This is an important role and has good opportunity to work with an expansive company that values every employee.

Key responsibilities for the Telecommunications System Engineer:

Remotely install, configure and test system operating systems, application software and system management tools
Provide 'Pre Sales' support to staff who require technical assistance for system deployments
Manage and monitor all installed phone systems and maintained infrastructure
Test and maintained any serviceable device across the installed base
Provide remote support and manage service requests for maintained customers
Work within the project team to deliver the requirements set out by the service manager and channel director
Provide emergency P1 response, this may entail a site visit to 'gold' or 'bespoke' customers nationwide
Maintain security/backup strategies
Liaising with vendors and customers for high level system escalations
Continuing your knowledge of the Unify OpenScape Portfolio
Updating the CRM system and handling customer reviews Experience and Qualifications required for the Telecommunications System Engineer role:

Experience in hosted telephony
DECT & WiFi experience
Unify OpenScape business basic and advance course accreditation
Switching and Networking experience (basic)
Understanding of line types including SIP
Desirable to have knowledge of contact centre
CW1308, Cat 5e and Cat 6 experience for installs and fault finding
Great knowledge of BroadSoft Profile

Excellent communication skills both written and verbal
Excellent collaboration skills. With the ability to liaise effectively with multiple different stakeholder groups
High level of patience, politeness, tact and diplomacy
Excellent listening skills. With the ability to understand and interpret user & customer requirements
Strong problem-solving skills, covering both technical and business processes.
Broad creative thinking, to be able to come up with new ideas to improve infrastructure, systems, process & financial performance
Ability to work calmly under pressure
Good organizational and planning skills and have an ability to multi-task and meet tight deadlines

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