Job Details

Telecommunications Support Specialist

Kforce Technology
New York, New York, United States


Kforce has a client that is seeking a Telecommunications Support Specialist in New York, NY. Responsibilities:
  • Participate in the evaluation of mobile device products and the use of mobile device equipment
  • Mobile iron procurement
  • Backup staff support duties during vacation
  • Coordinates and oversees mobile device repairs and problem resolution by vendors
  • Processes and verifies mobile device billing, purchase orders and invoices.
  • Gather appropriate mobile device procurement forms and documents, search for and copy
documents from archived records and forward to requestor
  • Perform project and non-project related tasks and activities to support team goals and
  • bjectives
  • Manage mobile phone recycle and inventory program Sort, file and maintains alphabetical,
numerical, and subject filing systems
  • May be asked to assist with maintenance of hospital phone directory by removing outdated
information and adding new staff/information and systems performance
  • Maintain inventory of mobile devices and prepare a list of supplies to be ordered
  • Maintain the emergency telecommunication documentation
  • Perform monthly mobile device invoice analysis, validation, and payment approval on wireless
invoices to ensure compliance with vendor contracts
  • Manage Service now mobile device ticket queue for both PBX and mobile device
  • Perform monthly wireless audits to determine if we should select a more cost-effective plan, or
need to update our mobile catalog, and communicate concerns to managers
  • Reconcile mobile device equipment to ensure billing not occurring on terminated/retired
employee equipment

Job Requirements:


  • 3 to 4 years proven experience in Telecommunication Expense Management (TEM) and Wireless
  • 2 to 4 years proven experience in the Telecom field, or IT related including a broad knowledge of
various telecom/IT products, services, and technology
  • Expense management (WEM): specifically, a solid understanding of carrier billing systems;
telecommunications invoicing, technical communication, circuit provisioning, configurations pricing methods, and contracts
  • Proven experience working with local, long distance, wireless, and specialized carriers
  • Proven proficiency with numbers, experience in analyzing large amounts of data, and an ability
to consolidate and translate that data into business insight
  • Solid expertise with carrier's portals; including opening circuit tickets when issues arise
  • Strong analytical skills; with Excel expertise is necessary
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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