Telecommunications Supervisor (4719 - ITD - Technical Support Engineer) (Job# 26) This position is in the Information Technology Department.
Salary Grade: 60
Pima County Information Technology Department Telecom team is responsible for maintaining the County's Mitel/ShoreTel telephone system. This position will supervise the Telecom team and maintain vendor relationships with manufacturers and providers. The County telephone system is comprised of 20+ servers, hundreds of appliances and 6500 Mitel IP phones. The Telecom team responds to tickets from County departments and users with requests related to their telecommunications needs.
A Bachelor's degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely related field as determined by the appointing authority at the time of recruitment and four years of work experience in the maintenance and administration of client computing or communications hardware and software infrastructure. OR:An Associate's degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely related field as determined by the appointing authority at the time of recruitment and six years of work experience in information technology including four years of experience in the maintenance and administration of client computing or communications hardware and software infrastructure. (Additional relevant work experience and/or education from an accredited college, university or technical trade school may be substituted.)
Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.
Preferred Qualifications (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.): Experience managing telecommunications carrier relationships.Experience working as an engineer on enterprise VoIP telephone systems.Experience working with Contact Center and IVR System.Experience supervising technical staff.Experience in project management.
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum/desired qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum/desired qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.
Supplemental Information: Licenses and Certificates: Some positions may require appropriate licenses or certifications at time of appointment or within a specified timeframe (e.g., A+, MCDST, MCITP, MCSA). Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant's suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services' review and approval of the candidate's driving record.
Special Notice Items: Department of Labor regulation CFR Part 1910.1030 requires notification that some positions in this category may have a moderate risk of exposure to blood-borne pathogens. Hepatitis B vaccine will be provided. Some positions will be required to work rotating shifts which includes days, evenings, nights, weekends and holidays. The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County.
Physical/Sensory Requirements: All positions require the ability to identify industry standard color-coding of electrical wiring and components. Some positions require lifting equipment, climbing, working on elevated towers or below grade platforms. Other physical and sensory abilities will be determined by position. CLOSING DATE: Friday 09/27/:59 PM Arizona Time. When applying to this position, please note the Job Number is 26.
EOE Category: Technology , Keywords: Telecommunications Supervisor