Job Details

Telecommunications Specialist

Springfield, Missouri, United States
Job SummaryThe Telecommunications Specialist is responsible for analyzing and processing incoming and outgoing telephone calls. The Telecommunications Specialist must follow emergency procedures for Springfield locations during codes, traumas, medical emergencies, external/internal disasters, fire alarms, etc. This will include using overhead paging, pocket pagers, Zipit pagers, security radios, etc. The Telecommunications Specialist is responsible for contacting the hospital chaplain for departments as requested, and are responsible for performing overhead pages and announcements as requested. The Telecommunications Specialist is responsible for paging weather alerts to all facilities, as well as for maintaining accurate information in operator database and reporting any missing information to System Manager.Job RequirementsEducationRequired: High School Diploma or EquivalentExperienceCustomer Service or Call Center experience preferredSkillsHigh quality customer serviceOperating various telecommunications systemsAbility to type and PC experienceStrong reading and comprehension skills in processing informationAbility to move quickly, decisively, and accurately while in a stressful situationTeaching/Self-Development skillsLicensure/Certification/RegistrationN/A

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