Job Details

Telecommunications Operator Evening Shift

Inova Health Systems
Falls Church, Virginia, United States
Job DescriptionDemonstrates competence in operating Medical Operator Console, paging system, as well as other miscellaneous resource systems while having the ability to apply the processes, activities, and tools associated with managing customer requests. Navigates through various systems to provide excellent service and maximizing efficiency by ensuring the accuracy of the information flow between different staff and departments. Transfers calls to appropriate destination, facilitates paging and relays messages to on-call team members. Provides over the phone support to internal and external customers. Provides excellent, customer-focused service by handling in bound telephone calls from both internal customers and the community. Provides support for Inova services as well as hospital based requests. Handles all emergency calls, list paging and Inova text alerts.Handles all emergency response protocol (Codes/List pages) to both medical and non-medical teams. Serves as the notification source for all Inova safety and security emergencies (Inova Text Alert). Assists hospital staff with issues related to pagers, online database and internal paging (Xtend). Serves as the first line of support as it relates to the paging system, Telecom equipment and database resources. Performs other administrative or clerical duties and projects as assigned. IND6This is an evening shiftShift Schedule 1: Mon-Wed 2:00pm-12:30am & Sat 12:00pm-10:30pmHolidays: Must work a minimum of 2 holidays per year Requirements1-2 years of customer service experience in a healthcare field or Nursing Education equivalent. Call Center Experience PreferredEducation:High School diploma or GED. Some College preferredSpecial Skills:Distinct English, Basic Keyboarding, good hearing and excellent customer service. Bilingual preferred. Experience with Windows 95 or above preferred.

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