The Telecommunications Operator performs a variety of switchboard, and Emergency Operations duties in support of Hospital business operation involving the receipts and referral of calls, providing information to the public and hospital personnel.
The Switchboard is essential to the operation of Augusta Healths facilities and Physician practices. Operators are at the heart of this operation and perform a wide variety of essential functions to ensure timely communications helping with the care of our patients. Additional duties include monitoring our fire and security systems, performing overhead paging for critical emergency communications and helping to provide overall security controls to the main hospital.
High School diploma or equivalent Skill Requirements:
Strong interpersonal skills.
Excellent communication skills, both verbal and written.
Ability to effectively communicate with all levels of management, staff and the public. Essential Functions:
Operates multiple positions telephone switchboard to relay incoming and outgoing calls and performs miscellaneous hospital communications
Answer caller questions according to company policies and procedures.
Provide directions to patients, visitors and vendors.
Page Physicians for patient needs. Page other on-call personnel to address facility and other needs.
Perform Physician call schedule changes.
Announce codes utilizing the overhead PA system and other mass communications systems. These alerts can be life safety as well as general information where additional staff are needed to be present or on stand-by.
Monitor alarm systems (fire, generator, door).
Assist Hospital Security staff by monitoring camera systems as required.
Log and record codes and alarm events for auditing purposes.
Operate Helipad light control system for emergency airlift support.
Operate Hospital wide lock down control when required.
Perform other duties as required by Management Equal Opportunity
Augusta Health recruits, hires and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.