Job Details

Telecommunications Operator

Northern Westchester (NWEST)
Mount Kisco, New York, United States
Job DescriptionOperates the telephone console, performs communication activities and responsible for various duties. Performs various routine clerical duties.Responsibilities Include:Operates telephone console.Answers incoming calls on the main number and calls for the Operator and extends the call to the appropriate extension number.Places various outside calls for authorized Personnel according to policy.Performs various communications and/or emergency activities. Answers and responds immediately to all alarms and activates all emergency procedures.Answers and responds immediately to all alarms and activates all emergency proceduresPages authorized personnel overhead, announces close of visiting hours, and other notifications, as required.Answers general caller-questions, according to policy.Calls the floors to exchange information regarding patient room changes, etc.Answers the TTY (phone for the deaf) in a prompt manner.Logs difficult/questionable calls and alerts appropriate management.Performs routine clerical duties including, but not limited to: Maintaining various records, files, and cards for adjustments to charges, admissions and other information.Calls appropriate office when one of the alarms in the office sounds.Disseminates patient contact informationGives out telephone numbers and room numbers, as required.Expedites calls.Uses telecommunications and access patient systems.Performs related duties, as required.QualificationsHigh School Diploma or equivalent, required.Ability to communicate in English, learn the console and related duties.

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