Job Details

Telecommunications Engineer

University of Nebraska
Lincoln, Nebraska, United States

Telecommunications Engineer
(Omaha, NE)

Position Summary: Incumbent will be responsible for ensuring continuous availability of the University of Nebraska telecommunications services. Including the design, implementation, and management of telephony equipment, appliances, and management solutions. Coordinate installations, changes, and upgrades to services. Monitor, analyze, and ensure telephony performance, capacity, and uptime meet university service level agreements within a 247 operation. Troubleshoot complex problems, individually, with other members of the team, and with third-parties. Requires regular interaction with other networking, systems, and telecom professionals in the design and delivery of services; and with end-users to provide direct support.

" Associate's Degree; equivalency considered
" Bachelor's Degree in an IT related field; equivalency considered; preferred
" Three years' experience with the configuration, design, installation and maintenance of telecommunications services; required
" Working knowledge of telephony, including VoIP, service design and support; required
" Familiarity with Ethernet networking; required
" Strong interpersonal and communication skills; required
" Ability to troubleshoot and solve complex problems; required
" Experience with Cisco Unified Communications solutions; preferred
" Experience with ACD and Contact Center concepts; preferred
" Experience with IT process automation; preferred
" CCNA Voice, CCNP Voice or CCIE Voice certification; preferred

Salary: $45,800/year minimum

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