Job Details

Telecommunications Attendent

Advertiser
Bon Secours Mercy Health
Location
Lorain, Ohio, United States
Rate
-
**Thank you for considering a career at Mercy Health****Mercy Health****_About Us_**As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.**Bon Secours****_About Us_**As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.**_Telecommunications Operator - [insert hospital name]_****Job Summary:**The Telecommunications Operator is responsible for receiving, screening, and evaluating incoming emergency and non-emergency calls. They also monitor all system alarms and coordinate call codes. The Telecom Operator must adhere to assigned duties, attend meetings and educational classes as required. Responsibilities include contacting on-call teams: administrative, medical personnel, surgery, anesthesia, cardiac, and emergency/disaster.**Essential Functions:**+ Must possess ability to troubleshoot and resolve caller problems and specific request in a timely manner+ Delivers excellent, customer-focused service by prioritizing and navigating all internal and external calls in a prompt respectful manner+ Provides patient and employee information, while maintaining appropriate confidentially+ Monitors and responds to all emergency codes; records all shift occurrences by completing proper documentation per site policies/protocol+ Assists hospital staff with issues related to pagers, online database, and internal paging as needed+ Performs other administrative or clerical duties and projects as assigned**Education:**+ High School Degree or GED**Experience:**+ Prior telecommunications, hospital or medical office experience preferred but not required+ Previous Call Center Customer Service experience preferred**Skills & Abilities:**+ Possesses problem solving skills, basic computer skills, 25 words-per-minute (WPM) typing skills with excellent communication and interpersonal skills+ Engage with staff and patients in a professional manner+ Basic math skillsMercy Health is an equal opportunity employer.We'll also reward your hard work with:+ Comprehensive, affordable medical, dental and vision plans+ Prescription drug coverage+ Flexible spending accounts+ Life insurance w/AD+ An employer-matched 403(b) for those who qualify.+ Paid time off+ Educational Assistance+ And much more**S** **cheduled Weekly Hours:**40**Work Shift:**All (United States of America)**Department:**Administration - Allen Medical Center_All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for_ Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, _which are Affirmative Action and Equal Opportunity Employer, please email_ ._ _If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at_ _

Send application

Mail this job to me so I can apply later

Apply With CV

You are not logged in. If you have an account, log in to your account. If you do not have an account, why not sign up? It only takes a minute!

latest videos

Upcoming Events