Job Details

Telecommunications Analyst

Encore Technologies
Cincinnati, Ohio, United States
Telecommunications Analyst
Cincinnati, Ohio

Telecommunications Analyst Cincinnati, Ohio

Encore Technologies is seeking a Telecommunications Analyst to assist with technical support for network design activities related to voice network/VLANs.

Key areas of expertise:

1. Telecommunication services and Technology (ACD, Programming, Trunking (SIP), Resiliency Design/Support) - especially related to Call Center Support (Required)

2. Wide Area Network technologies especially SD-WAN (Required)

3. Adds, Moves, Changes - related to general phone issues (dial tone and voicemail, headsets, etc.)


Reviews, analyzes, and maintains the organization's telecommunications system

Assists in designing and developing telecommunications system

Provides customer training of the telecommunications features and functionality

Perform as a specialist on complex technical and business telecommunications matters

May assume a team lead role for the work group.


10+ years of Telecommunication/Network experience

Knowledgeable and experienced in WAN technologies


Experience with VMware as utilized for telephony

Experience working with network carriers and contracts

Some experience/exposure to firewalls

Some Cisco IOS command line experience preferred

Strong communication skills, for example, efficiently and effectively walking someone through remote troubleshooting of branch network equipment

Project management skills, for example, planning network wiring for a new location with branch personnel, determining and communicating requirement to vendor(s), and other project tasks

Ability to drive a project, for example, work with IT to roll out Fax-over-IP leveraging Multi-Function-Copiers at Branch offices, phasing out fax equipment/POTS lines

Dependable/Reliable, Organized, Prompt

Willing to work after hours when needed (typically emergency only).

CCNA preferred (current or lapsed)

Connecting talented people to companies in need of their skills is at the very heart of what we do. As a full-service IT managed services organization, Encore Technologies is heavily invested in its Talent Solutions Practice. The Encore Talent Solutions Team has been providing exceptional talent and value to clients ranging from mid-size companies to Fortune 50 organizations across a multitude of industries. Our team is unique in their understanding and commitment to helping others create better futures and helping companies compete, prosper, and grow. If you join Encore you can make great ideas happen for some of the worlds most dynamic companies!

Encore Technologies is a customer-centric provider of comprehensive IT solutions. We specialize in Data Center Infrastructure, Managed Services, Professional Services & Staffing, Cloud Computing, Cybersecurity, DevOps/Automation, and Apple hardware services. Visit our website to learn more about Encore Technologies and find out why Business Courier ranked us the 2019 Tech Company of the Year. Technologies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

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