Job Details

Telecommunications Administrator

Parker and Lynch
Oklahoma City, Oklahoma, United States

Telecommunications Administrator in Oklahoma City, OK

Parker+Lynch is currently conducting a direct hire search for a Telecom Admin in Oklahoma City, OK. Our client is seeking an experienced engineer to join their stable, growing company!

Position Summary

Responsible for the maintenance of telephony applications and hardware pertaining to the Avaya PBX's and related adjuncts, both Avaya and non-Avaya, such as System and Session Manager, Avaya CMS, Avaya Media-servers and gateways, Avaya phones, Contact Analyzer, Control Manager, Breeze/Presence, Virtual Hold, and potentially Oracle SBC support.

Work cross-organizationally to resolve issues with the network infrastructure team, call recording teams or call routing teams.

Essential Functions

  • Monitor and maintain day to day operation of Avaya Enterprise VOIP telephone systems, including call center applications, IVR, dialer, call recording, and workforce management
  • Coordinate with colleagues, technicians, Business partners, and telco vendors on telecom related projects such as installations and upgrades.
  • Duties may include setting up users, troubleshooting user telephony issues, analyze technical problems, identify and prioritize resolutions based on business needs.

Required Qualifications

  • 2+ years of experience supporting VoIP phone systems (Avaya Aura experience a plus)
  • Experience with multiple sites and remote workers
  • General knowledge of Microsoft Office product suite

If you feel that you are a good fit for the Telecom Admin position in Oklahoma City, OK please apply through the link.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records.

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