Job Details

*Telecommunications Administrator

Community Memorial Health System
Ventura, California, United States
Community Memorial Health System is a community-owned, not-for-profit organization that consists of two hospitals and 15+ community clinics including family-practice, urgent care, our residency program, and several specialties within Ventura County. We are fully accredited by Det Norske Veritas (DNV), licensed by the California Department of Public Health and ISO 9001:2015 certified. Located close to the beach, just 60 miles north of Los Angeles, is Community Memorial Hospital. Our 242-bed, acute care facility, is committed to providing quality patient care in an environment that promotes clinical excellence and innovative leadership.Ojai Valley Community Hospital, an affiliate of Community Memorial Hospital is a 25-bed general acute care facility designated as a Critical Access Hospital with a distinct part 66 bed skilled nursing facility. OVCH provides inpatient, outpatient, and skilled nursing services for mostly primary and secondary care needs. In addition, we operate a 24-hour standby emergency department. CMHS offers some of the best benefits in the industry, along with great career choices, training, and leadership development. At our facility, our employees share their enthusiasm for life as well as for helping others. As you balance your work life with your other passions, we're there for you every step of the way.CMHS offers excellent benefits, such as Medical, Dental, Vision, Life, and AD insurance. We also offer a comprehensive 403(b) retirement plan, flexible spending accounts, paid time off, and a variety of other great benefits.If you are interested in joining teams that meld quality care and compassion to create an environment of excellence, please take a moment to discover more about what it's like to work at Community Memorial Health System."We are an AA/EEO/Veterans/Disabled Employer"Telecommunications Administrator - Full-Time Position AvailablePosition Overview: The Telecommunications Administrator is primarily responsible for high-level CUCM and Collaboration availability and uptime in an environment where data is used for mission-critical decisions, facilitating hospital personnel in accomplishing their objective of excellent patient safety outcomes. Other responsibilities include, but are not limited to for supporting, customizing, optimizing and installing all aspects of the corporate Cisco Unified Communications System including call routing and scheduling changes, supporting expansion of voice services to new locations, managing call flow and configuration in the Cisco Call Manager, and staying up to date on patches and upgrades - coordinating their application/install in a timely manner. The position directly supports the needs of the departmental phone queues which utilizes Cisco UCCX and Finesse. Responsible for understanding departmental needs, researching issues, and designing and delivering quality resolutions. The Telecommunications Administrator works to continually improve systems through upgrades, expansion, and other ongoing development efforts. Additionally, the position provides ongoing application-level support.Required:+ High School Diploma or equivalent (GED)+ Three (3) years' experience in a role directly supporting Cisco Unified Call Manager with at least a thousand endpoints+ Three (3) years' experience with Cisco Unity+ Experience with Active Directory, DNS, and DHCP+ Experience with TCP/IP, SIP, H.323, RTP, RTCP+ Experience designing, implementing, and operating Cisco Unified Border Element (CUBE) devices+ Experience using Wireshark and or packet capture tools to troubleshoot VoIP sessions+ Ability to bulk deploy configuration to hundreds or thousands of endpoints+ In depth knowledge of CUCM including call routing, calling search space, route group, route list and standard local route groupPreferred:+ Bachelor's Degree in Computer Science, Information Technology or related field+ Current CCNA+ CCNP Collaboration+ Experience supporting Cisco Unified Contact Center Express+ Experience with installation, implementation, and support of SIP and PTSN services through ISP or other carriers+ Experience with Cisco Emergency ResponderID: 2 Shift: 1st - Day External Company URL: Street: 147 N. Brent Street

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